Key City Veterinary Clinic

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I went to Key City Vet because I was told Dr Williams is particularly good with cats. That is as may be, but her human interaction skills are wildly lacking. The decision to trust Key City will be one I regret for the rest of my life.

I went to Dr Williams with my aged cat Jenny. I adopt older cats because they usually have a harder time finding homes. Unfortunately, this means they pass away a lot quicker. I am no stranger to euthanasia. I had already lost one cat 3 weeks prior to brining Jenny to Dr Williams. Each loss rips my heart out.

When it was decided that Jenny needed euthanasia, I questioned why they would take her away from me as I have been present with all my cats at their final moments. It is the worst possible thing in my experience, but it is what I consider a solemn duty: to be with them as they leave this world. Her demeanor immediately changed and she snapped at me: she would take Jenny away because she would be performing intracardiac injection euthanasia on her and "most people don't want to see that."

I was bewildered. It is at this moment I should have taken Jenny and gone to someone who would have shown me some compassion - ANY compassion - in a situation that was agonizing to me. Dr Williams could have calmly and gently explained to me that "heart stick" - when performed on a deeply sedated or comatose animal - is not the barbaric, inhumane process I might be imagining. But no, her choice to snap at me made me immediately fear what was about to happen. I requested they attempt to establish a catheter to try to administer the fatal medication through a vein. I only requested this because it is what I was familiar with.

Throughout the course of what was easily the worst thing that has happened to me in recent memory, Dr Williams continued to be snide, rude, sarcastic and abrupt. Though my husband and I had four wonderful years with Jenny, when I try to remember the good times now... all I can remember is the doctor being hateful to me that last horrible day.

Please, absolutely proceed with seeing Key City for routine care, but if you are facing the impending heartbreak of euthanasia for your beloved pet: think about what happened to my sweet Jenny and myself. I would not wish my experience on my worst enemy.

Doctor Natalie Matthews and staff were absolutely wonderful, loving and caring, in the medical care they provided to both of my dogs. (My baby Skylar and my baby Hunter) Skylar and Hunter lived longer than their expected years, because of the professional, loving medical care they received from Dr Natalie and staff. I cannot day enough good about this crew!! They are the BEST!! When I have another dog, I will ONLY entrust his/her medical care to Dr Natalie Matthews and staff!!
Betty Boeshart

Dr. Lewis, Dr. Matthews and their whole office staff were very kind & professional when our dog became ill while we were visiting Abilene. They kept us updated each day. They showed us the prices upfront. Very caring and loving with our dog.

All of key citys staff are friendly and helpfull. They saved my dogs life and cared for him like i would have at home.
I personaly recomend these, great job.xxxx

Terrible place. It's all about money to them. Rude. Like I'm stupid. No I'm never going back.

The other comment about the shady pricing is pretty spot on. To avoid details from my personal situation I will be brief, the last time I went in I got charged 2.6 times what I was originally quoted. I attempted a reasonable negotiation offering them a chance to maintain me as their client. Needless to say they pretty much didn't care about keeping me.



Avoid this place at all cost. When I spoke with Ms. Lewis, at one point she laughed at my complaint and at another point was slapping the counter during our discussion. I cannot believe this person is allowed to handle animals. If she is that way with people just imagine how she could be with your pet.



UPDATE: Full refund received after complaint was filed.

Never in my life have I met a bunch of such rude, incompetent people!



We took our Doberman puppy to Key City to get his ears cropped and it's been nothing but trouble. We've had some problems and have been taking him back there for follow up and they're blaming US for following the aftercare procedures THEY laid out for us. He's just not responding to it and now the poor guy has an infection in his ears, which they're also blaming us for. We're just doing exactly what they said to do, and apparently it isn't working. They just do not get it.



Unfortunately this is the only place in Abilene that does ear crops. If you want to get your puppy's ears cropped, go out of town. Avoid this place at all costs. I'll be so glad to go back to our regular vet after all this is said and done.

Key City Vet and staff are the best. I have several special needs dogs and they have always been there to help as well as routine care. You can imagine that my vet bills are pretty high but Key City is not only competitive but they always make sure that I am kept informed about any costs and let me make the decision. I would recommend them to everyone.

I love Kim and Randy Lewis. they are the best!!! Becky is the best !!!!!! I feel their techs are less than professional and could be more customer friendly, there is only 2 techs I prefer not to see. kim and Randy has helped me thru difficult times with my babies. no one has more compassion and caring. in reference to another review. it is our responsibility to ask questions about price and treatment. just like people there is charges for Meds and such. be involved with care and treatment of your pets!!!!!!
hats off to Kim, Randy, and becky!!!!! love y'all!

am so upset about Key City Veterinay Clinic. I 'm never ever going to go there again.

My puppy just had a surgery.Before the surgery I asked them about the price . They never told me the entire cost of the surgey until we paid the bill. They just told me that the price is about $70~80.Of couce I thought it will included everything. But after the surgery I was so surprized because the price was double.

How come they didn't tell me about the whole price when I asked them. They could. I felt like they tricked me about the price.