North's Funeral Home

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I have used North's funeral home for two family funerals over the past few years. They did an excellent job with both family funerals. I would highly recommend Jack North.

I recently lost both of my sons in a plane crash, closed caskets. I went to Norths Funeral Home after hours , my oldest son had been taken to Fort Worth . My youngest son was at Norths . They had already loaded him into the hearse to be taken to the church the next morning along with all the flowers. Norths funeral Home was so kind they brought his casket back into the funeral home , set up the flowers and gave me time alone to say goodbye. All of this was after hours ! I just want to say "Thank You" to all of the people at Norths. For being so kind.

Every story has two sides. North may have theirs, but here is our family's. North's Funeral Home is NOT concerned with your family during your time of grief. Our loved one, Oscar Villalobos, passed away this past week. He prearranged for his final moments with North's. Unfortunately, his final arrangements and family were handled with less respect than I'm sure he felt would happen.

Apparently, every step of funeral arrangements must be made with North's for they will not guide nor assist the family unless it is paid for. The family's understanding of prearrangement did not meet the North's understanding. Please verify if all issues have been addressed: transportation of body, embalming, visitations, memorial service and certainly make sure that all these occur within their open hours otherwise it might get in the way of their evening plans.

Additionally, get everything in writing and always know who with you are talking. We called and spoke with Sandy North stating we were coming in from out of town and we had flowers being sent for Oscar. She told husband they would hold them. However; we found a note on their doors DO NOT leave anything for Oscar Villalobos. Family has not made arrangements. Then, when we asked about the flowers, Ms. North told my husband they never delivered. In fact, the florist was called and told to pick them up.

For a moment, let's forget the apparent lying and lack of respect. Let's say, we the family, did not make arrangements. A good business designed around service ( according to their sign, serving people for 100 years), you would think that a conversation would happen with the family to identify any shortcomings in arrangements. That they would insure all aspects were covered and a clear understanding of arrangements were made for both parties.

Instead, we were told the body was in too bad of condition, it would take too long to make him look right and we wouldn't be able to see him until the next day before cremation. They did nothing to ease the family's pain and give them one last opportunity to say goodbye to a father, a grandfather, a brother...a good man. By the way, the cosmetic work they did was good. Oscar looked very natural, very much at peace. Pretty good for a body that was in "pretty bad condition".

So, that is our side of this story. But, don't take our word for the service...ask anyone in Abilene. Ask the State School what their thoughts are of North's Funeral Home.

I would like to speak or email with you about your experience. Mine was very similar. I would not recommend using North's Funeral Home.

I very recently lost my cousin. She was young, vibrant, beautiful, loving, and never met a stranger. There were people from all walks of life that grieved the loss of such an amazing person. It was a true testament to the hearts that she had touched in her short life. However, we made the HUGE mistake of dealing with North's Funeral Home.



I have never in my life been insulted the way I was by Sandie North. She has a HORRIBLE attitude and wouldn't know what the word sympathy meant if it slapped her in the face. She had the nerve to tell a family member half an hour before the funeral started that she (Sandie North) deserved an apology because she was asked to play a memorial DVD at the funeral rather than the visitation. The day before the receptionist in the North’s Funeral Home office assured us (the family) that it would be fine. Sandie North’s response SHOULD have been "Yes ma'am, we will make it happen". When asked if we were not going to get to play the DVD at all, Sandie North's snotty response was "Yep, at home". These people lack the compassion and professionalism it takes to be in the business that they are in.



My entire family was treated as though they were unworthy of the North's services. There was error after error in the preparation for the funeral service, with no hint of an apology on the North’s behalf. Out of the three notices put in the paper regarding visitation and funeral arrangements, two of them had mistakes in them. They claimed that was the newspapers fault, not theirs. However, North's Funeral Home submitted the information to the newspaper.



My cousin’s mother wanted to view her daughter after she had been dressed and her makeup was finished. My cousin looked absolutely horrible. When Sandie North was asked to re-do the makeup she immediately had an attitude problem. If Sandie North had never seen my cousin alive, and did not know what she looked like, would it not sound logical that some adjustments might be necessary???? These are just a few of the issues my family encountered, and it was absurd. No family in mourning should have to put up with what we went through.



These people should be ashamed of their behavior and deserve public humiliation over it. I cannot depict exactly how awful North’s Funeral Home truly is. No one in this world deserves the treatment that my family endured while grieving for our loss. Avoid the terrible experience my family encountered, and do not use North’s Funeral Home!