Firestone Complete Auto Care

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OPEN NOW - Closes at 7:00pm

I've never had a bad experience with Firestone. They have always treated me and my family very well. I would recommend others to go here. They have always helped us out by offering any deals going on that we may not know about when getting something done to one of our vehicles. They never pressure us to have any done either. Which is nice. If something is serious they take us out to our car and actually show us what they are talking about and then we can make the decision from there. Every persons experience is different, but my family and I have never had a bad one.

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Management Banner" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

I went for a standard oil change and they ended making me a list of issues. That was appreciated until I took it somewhere else directly after & they told me I was mis-informed. Thanks to the second opinion I saved myself a very large amount of money.