Phoenix Home Construction, Inc.
Write a Review 630-832-5118

1 Review

1034 S Ellsworth Ave, Addison, IL 60101

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Reviews

bikerbill7

11/12/2010

Provided by YPmobile

Poor Post-Installation service

The initial remodel of the main bathroom was nice, and we had a "service call" after about 1 month to fix some cracking grout lines. We rarely use this bath - it's just me and the wife - and we use our master bath most of the time. 4 months after the 1 year warranty, we had guests for almost 3 straight months, and I saw a couple tile grout lines cracking. I've been calling Phoenix Home Construction since August. Each time I'm told someone will call back, and that only happened once in 3 months I've been calling them. Finally, they sent out a tile guy who said the installers didn't use enough thin-set under the tiles. Since this is an installation issue, I offered to split the cost to fix. They'll get back to me. That was 3 weeks ago.

claimed iconBusiness Response02/18/2011

What this gentleman neglects to mention is that I finished his half done project for him. He was the one who did the original work and he assured me everything was done correctly. After getting involved in this, it took beyond the normal man hours to do this job because we needed to correct work badly done. The homeowner dragged his feet supplying the materials and in no way apologized for this. In addition, I was willing to look at this even after the warranty had expired and I knew who I was dealing with. This experience teaches me that I should never bail out another half-done project again.

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