Hertz

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After PREPAYING for a car to go on vacation with, this Hertz office called me at 10:34am on a Saturday to tell me they had no more cars. If you know car rentals, you know that everywhere closes at noon. We were leaving LATER THAT DAY for vacation. We were almost there, so we kept going anyway.



We walked in the door to a short line of people. The guy at the counter asked us if we were picking up and we said we were. He said, unapologetically, that the guy in front of us was getting their last car.



I thought they had already given away their last car. Now they have another last car to give away?



We told him we were prepaid. He said it didn't matter and told us we could go to the airport 40 minutes away.



Again, no apologies or anything. Just "you can go to the airport if you want."



So we went to the airport. The guys behind the Hertz counter seemed nice enough, but when we told them we were sent by the other guy, they looked at each other and said, "We already called him and told him to stop sending us people because we don't have anything else left either."



Long story short, we dealt with a very nice young lady at the car rental place a few feet away that starts with an E and ends with terprise. She bent over backward to get us a car and even match the Hertz prepaid rate for an upgraded car. I can't say enough great things about her.



Hertz? They should spell it Hurtz, because that's what you're going to do if you rely on this office.



We're not going back. Bad company. No customer service. Rude employees.



Oh, and it took a month and numerous phone calls to get my prepaid cash back.



Not good at all. If I could go less than one star, I would.



Avoid Hertz.

On September 23rd 2011 I rented a car from Hertz, the car was returned on October 11th 2011. I gave the company my credit card number associated with my checking account on the original rental date and was to be charged $1,023.94 upon return of the vehicle on October 11th. I spoke with the manager Nate from the Akron Ohio location on Brittain Rd. a few days prior to returning the vehicle and confirmed the card number to be charged. On December 30 2011 my account was charged $500.00. That charge was removed by Hertz a few days later. On January 3rd 2012 Hertz charged my account $1,119.41. Then, on January 5th 2012 they charged my account again for $1,062.52. Neither of the charges are the correct amount, as I was to be charged $1,023.94, not to mention I was charged double. These charges took nearly three months for Hertz to put through, for which no one has an explanation as to why it took an inappropriate amount of time. The two incorrect amounts that were charged also have no explanation for how they were come up with. Due to the three month delay in colloection and the double charge to my account, I am now negative $821.83. My account has been frozen by my bank due to the dispute and I am unable to access any funds via card, nor can I send any vital checks such as my rent, car loan, or student loan because they will bounce. I spoke with themanager Nate on January 6th when I discovered these charges, he recognized the mistake and has agreed to refund me $1,158.91 to make up for the amount overcharged, however they stated that this will take them 21 days to do so, leaving my account negative for three weeks. I then called corporate to complain about the length of time for my refund, the first representative I spoke with interrupted me, yelled at me, and then hung up on me. I called back again and spoke to someone else and was told that there was no possible way to speed this along, when asked to be compensated for the inconvenience I was told the only thing they could do is give me money off towards another rental.