Karma Kafe

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OPEN NOW - Closes at 3:30am

Very bad service and an arrogant snobbish manager.
Here is the story: I went last night to this hookah place, the bodyguard told me to sit anywhere I wanted. Then, the waitress came to take my order. When She Came With the Order, She asked me to show my ID ( nothing wrong with that, but I thought she will just see it...she took it and didn't return it).

So, I sat down hoping that she will bring it back to me, but she didn't. Then, I asked her very politely to give me my I'D and she said "I can't until you pay!! " I said why? She said " my manager told me that".

I told her to call her manager. (Here is the big part). The manager came and when I told him about the issue, he said in very snobbish language "we either hold your ID or your credit card, until you pay, or we let this man take care of you (pointing to the bodyguard).
Calmly, I said "and you do this to all people?" He said " yes" (he was lying). I saw people went in without holding their IDs. The manager told "if you want your ID, you have to pay first"

What kind of hospitality is this??!! And how come you want people come to your place?? And why this threatening language of (bodyguard)?? This way of treatment is for ghetto places and not respected people!!

Respect people so they respect you!! And in business field, respect your customers so they come to you again and again. But this manager seems that he doesn't have any knowledge of business or treating people or even Education!!!

I won't go to this place again. . And if you ( people who read this), care of good treatment, service, and respect, you won't go either. I have never seen a horrible arrogant manager like this in my whole life!!

Not Recommended!!!!!!

This place was great. doesnt campare to any hookah loung in akron or kent . really good hookahs fast service and a very nice place, prices are good and they have really good smoothies. i would recomend this place to anyone