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Reviews

10/29/2011

Maps not to be trusted

You have the correct business and most of the address. However, your maps directions are completely erroneous due to not having the 5755 Harper NE correctly listed for Eye Associates of NM as 5755 Harper Drive NE. Your map shows it off of Burlison and Academy. The true map using the Drive should show it off Harper near the Nativo Lodge hotel, just a little northeast of the Osuna exit on I-25 North. Since this was for a doctor visit, it would be nice to trust your locations, which I do not. That is why I use you to find the business, but maps on Google to find the location. How sad that must be for the elderly who don't know any better.

11/12/2010

Poor customer (patient) service

I called to make a new patient appointment for my daughter who attends college out of state. I requested that she be scheduled with an opthalmologist as she has some vision/problems with her eyes. I was asked what kind of problems by the receptionist/scheduling coordinator. I gave her the brief history of my daughters concern, and was then asked by the receptionist/scheduler if my daughter had seen her primary care physician, and had a referral. I stated no, that our insurance does not require a referral from the primary care. In a very impatient and condescending tone I was then told "Our doctors are opthalmologists, they are specialists" so you should have your daughter see her primary care doctor. I told her again that this has never been the case. Why would my daughter waste her time going to a primary care physician, when she clearly knows that she needs to be seen by an opthalmogist? She has blurred vision in her left eye, dry eye syndrome, fatty deposits and is on some prescrip

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Extra Phones

Fax: 505-889-3589

AKA

Achilles, Amanda D, OD

Categories
Optometrists, Medical Clinics, Physicians & Surgeons, Physicians & Surgeons, Ophthalmology
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