Beauty Essentials

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CLOSED NOW - Opens at 9:00am

My experience with this salon was awful, to say the least. I have been getting my hair colored with Goldwell products for 15 years and went to this salon after moving to Albuquerque from Dallas. The young woman who colored my hair (Bree) made many sloppy mistakes; she did not use foils to separate my dark and light sections of my hair and the colors bled together, she took a short-cut despite my request that she follow the same steps my previous stylist used, she applied the color sloppily and then let me walk out with color all over my face along my hair line, and her drying/styling of my hair was horrible. I called and spoke with the owner to explain my experience to him, and the response he gave me was "I'm sorry, but I don't really know what to tell you." No offer to refund even a portion of my money, no sincere apology, no attempt to solve the issue in a way that would ensure I was happy with my hair. I have never experienced a salon with such poor service and even poorer customer service from an owner.