Carpet Source

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Don and crew are awesome. We have used Carpet Source for over 12 years. Time is very important to us. Don makes the appointments very easy and comes with his mobile showroom. No pressure , works with our budget. Seems as if he gets paid the same on all flooring, therefore no pressure to upsell from him. Carpet source has flooring for all budgets. Thanks again Don.

So, we spent over 6,000.00 on flooring. The guys who installed it cut our door frames so high it looks weird. When the business offered to repair it, they wanted to shove an un-matching piece of wood under and it looked even worse than the high-wire door frames. The floors have gaps in them, the carpet is coming up, trim is coming up, and the super high end carpet I bought is wrinkling up. When I called to about my life time warranty they told me I would have to pay to have them fix the issues. LOL, are you serious? You give a life time warranty, install it poorly, then want to charge the customer to fix your poor craftsmanship. Sorry, I was raised to do stuff right the first time or you will end up repeating it. That should not rest on the customer. I am going to add pictures of the stuff I just spoke of.

Though carpets are basically elegant and classic to look at, fitting them can be such a hassle. but the people at carpet source were quite efficient in their installation

There were a few reasons why I chose this company out of all the others in Albuquerque. The numerous positive reviews, however, commanded a lot of attention. Unfortunately, this turned out to be another one of those companies that gives business in New Mexico a bad name.



I arranged a month in advance for the installation, as this is the lead-time I need to get away from work. Don was helpful on the front-end, helping me to choose the carpeting.



On the morning of the installation, I get a call from the installer--not Carpet Source--telling me he couldn't make it and that someone else would be found.



It took the better part of the day trying to get this confirmed, yet at no point did Carpet Source phone me. Instead, I called them no less than four times, looking for assurance that this job would get done on this day. I was even told at 9:00 am that Don would phone me, but that never happened.



Fearing that this wouldn't get done in the course of a day--and knowing it would be another month before I could take a day off--I literally pulled all the old carpet, matting, and glue myself (at no cost savings to me, mind you) and put it in the driveway. It was back-breaking, but I didn't want to risk having the installer come late in the day and end up doing a lousy job, as he might be tired or wanting to go home.



Over the course of the day, I was told the installer would be here by 3:00. Come 4:30 PM, no installer. More calls to the company ...



Anyhow, the installer eventually arrived, but it was awkward for both of us. I was mad, yet he and I both noted this had nothing to do with him. They did a good job. Through it all, Carpet Source has never called to check-in or to acknowldedge their role or responsibility in all of this. Simply amazing.



What really made this painful was the next door neighbors were having flooring done on this same day. Their crew arrived on time and they were completed and gone before my installer ever arrived.



So, $4000 for carpet, a day of lost wages, 2 Advil to treat back pain, and the cost of boarding the dogs (what started out being for a day, but turned into an overnight stay). At least it's done, albeit into the evening.



All I know is that if I ran my business like this, I would be out of business.