Reliable Nissan

Write a Review505-338-3888

OPEN NOW - Closes at 8:00pm

I purchased a vehicle from this dealership and was told everything was fine. I followed up several times over the next weeks to ensure there were no issues with the loan. This was a structured loan I understood that it would require additional bank approval, however the finance person ensured me that they would let me know immediately if there was any issues.



I called the new bank about a week and half after I purchased the vehicle to determine my account number so I can make payments on my new loan. To my surprise I find out that I do not have an open loan. When I contacted the dealership, I was advised to bring in some paperwork (proof of residency and paystubs). I brought in the paperwork and was advised everything was good and I went about my day.



After three weeks of trading in the vehicle I receive a call from my bank for the vehicle that I traded in. They advised me my payment was past due. At this point I escalated with the dealership, and they advised me I would need to go into the office to "resign paperwork". I arrive at the dealership only to be told they can't sell me the vehicle they originally signed a contract for. At this point I was furious and decided I didn't want to get another vehicle with this company as they obviously cannot follow through with contractual agreements.



I met with the General Manager a few days later to voice my concerns, only to be told sorry, and offered two movie tickets. TWO MOVIE TICKETS WAS THE BEST THEY COULD DO AFTER THEY MADE ME LATE ON MY CAR PAYMENT AND BASICALLY BAITED AND SWITCHED ME ON VEHICLES.



After yet another negative experience with their company I drove across the street and purchased another vehicle from another dealership. Everything was handled quickly and effectively. As the dealership ran a Carfax on my original vehicle, a new notice popped up stating that the vehicle's odometer was tampered with and reflecting a rollback. After reviewing the Carfax, we determined that the dealership incorrectly keyed the millage resulting in a false indicator on my Carfax report. Needless to say this was the worst experience I have ever had with a dealership.



There attempts to make it right were too little, too late. I would not recommend this dealership to my worst enemy. Shop around folks, there are a ton of better dealerships who will be honest and follow through on their commitments.

On Saturday, June 4th I had an appointment for recall (Engine Control Module) work to be performed on my 2005 Nissan Xterra. When I initially made my appointment on the phone, I was told my car would be needed for approximately one and a half hours. I arrived for my appointment at 8 A.M. (my appt was for 8:30) and at that time I was told that they would need my car for 3 hours. I asked about the shuttle service and was told by the service staff that their shuttle driver would not be in for another 30 minutes. I left to run an errand and was back at 8:30 A.M. At that time I was told the driver would be back in approximately 15 min. Forty five minutes later (approximately 9:15 A.M.) I still had no ride and informed the service staff that I would have to reschedule my appointment and asked for the keys to my vehicle. When the service staff returned with my keys, I was informed that the work had been completed. I then asked for a copy of the work order for my records I was informed that there was not one. I insisted for some form of proof that the work had been completed and was told that a copy would be e-mailed to me. I still have not received anything. This did not sound right to me so I called another dealer to ask was it typical for no work order to be provided after recall work has been performed and they said no. They also informed me that they could check using my "VIN" to see in Nissan had any record of my car being worked on. There was none. Was the work completed on my vehicle? If so why was I not provided a work order? If not? Why would your staff return to me a vehicle stating that my issue had be resolved when they knew it had not been?

Love this dealership! Everyone is very friendly and always more than willing to help. Not your typical pushy car salesmen.