Roche, Richard J, MD

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I had the worst experience ever from SW Medical Associates! I was having a horrible time getting ahold of my Dr.--Thomas Gross--or his medical assistant over a 2 month period, in order to receive feedback on my repeat labs that came out poorly (he had promised me he would call me to let me know what to do if the results were bad, which they were). You can't call him or his assistant up direcly--they require you to leave a message with the front-office staff to pass on to the Dr....which I did *several* times over a couple months...and in the end his assistant claimed to have never received any of these messages. When she eventually called me (after I left a message for the Medical Director about it), she asked me "what more do you want? We already sent you a copy of the results." I had to explain to her that I'm not the Dr--I need feedback/explanations/instructions based on those bad results. A couple of weeks later, they just called in a prescription to my pharmacy, without even letting me know beforehand they were doing so, or what the prescription was for....
After all this I attempted to change my primary care Dr. from him to someone else, and they wouldn't let me! They said that as Dr. Gross was already my primary care Dr, none of the other Dr's there could accept me as a new patient! I even spoke personally with one Supervisor there, and also as far up as the Medical Director, whom both reassured me they were taking care of this and I would be able to see someone else there as my primary. They begged me to give them another chance--they'd fix my problem they said. But after telling me this I *still* wasn't able to get accepted to be seen by another Dr there! And when I left a message for the Director about this on his direct line, he never called me back!
Absolutlely the worst run Medical office I've ever dealt with, as they have zero follow up skills and lie to your face every opportunity they get! They just want your money and don't care about your well-being, which last time I heard was supposed to be the primary concern of a Dr's office! Turn the other way!!!!

Find another provider!!!!!!!! Pfau, is the rudest, uncaring and unprofessional physician there is! I went in on direct orders from the ER, to follow up with my PCP. He could've cared less, he had zero concern over my health and the problems that I'm experiencing. He said "come back,. in 2 or 3 months when you're not sick...." Well, a-hole, I'm sick because of what's going on with my health!