Southwest Cyberport

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OPEN NOW - Closes at 8:00pm

THIS IS IN REFERENCE TO AN EMPLOYEE WHO WAS WORKING at 11:12 a.m. on Tuesday. 4/14/2015.



I called to request service, despite hearing they simply run on Centurylink's infrastructure, because I heard their customer service was great. Nope. There is literally one man running the phone lines who has the snidest, rudest attitude I've ever gotten from any helpline.



I called asking, 'I was wondering why the 5mb up services were unavailable in my area' and he NO EXAGGERATION started repeating 'Because it's not available in your area. It's just not available. There's no other explanation other than it's not available. That's the only answer I can give you,' cutting me off every time I tried to ask about the nature of their infrastructure. That's actually NOT the only answer he can give me; I was looking for an explanation of their servicing capabilities and whether they relied entirely on Qwest/Centurylink expansion plans/pre-existing structures, but he immediately decided to talk to me like i was a clueless idiot.



I had my credit card in my hand ready to schedule an install date, but this dude was so unpleasant I asked if I could speak to someone else.



'No.'



When is your shift over so I can speak with the next representative?



'Have a nice day.'



When is your shift over?



'Have a nice day.'



(x3-4)



Could I speak with one of your supervisors?



'No. They're all busy.'



It's pretty cowardly and avoidant to not connect to a supervisor or manager when you're unable to provide the necessary service.



IN ADDITION, SWCP ADVERTISES THEIR LIGHTSPEED AS BROADBAND, BUT THEIR BASIC SERVICE OF 1.5MB DOWN LEGALLY DOES NOT MEET THE DEFINITION OF BROADBAND WHICH BEGINS, AT MINIMUM, AT 3MB DOWN. If you order their most basic internet package, you are not actually receiving broadband.



EDIT 2: I guess my mention of going with another ISP got this review flagged on Y*lp (or they paid them off). Seriously, if you luck out, small businesses are THE way to go compared to Big Bad major companies...but if you happen to catch an unhappy customer service nerd alone in the office having a sh*tty day after he's caught a string of 10 other annoying customers...he's gonna take it out on you and lose a lifelong customer.

SWCP has tech support available at their office seven days a week, and the guys that

answer the phone can answer your technical questions. They don't work from scripts and

if they don't have an answer immediately they can get one from other people in the company.

I use to go with lobo.net until they disabled their spam filter program.SWCP has a really good SPAM filter with several options and level customizations. In addition they have the black and white lists along with keyword filters. Their spamprobe can take care of 90% of the spam.They also have temp alias emails for correspondence with those you don't want to give out your main email when you are unsure of them.They have various plans including dialup. I have been with them for 5 years now. Check them out.