Sunset Pointe Apartments

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I thought this place was awesome... until the sewage overflowed. The office manager (Amy) and the head maintenance guy (Lee) kept saying things like "oh, thank god it was just clean water;" implying that it was just shower water that overflowed from the showers and toilets. The fourth time this happened (in the span of 14 months) I wised up enough to snap pictures of the copious amount of feces caking the inside of my tub. Upon seeing my pictures, Amy and Lee continued to deny that it was sewage, and refuse to do anything beyond cleaning our carpets. Code enforcement told me that they'd recommend Amy moving us to a new apartment ; she claims that they said nothing was wrong with the apartment.

4 sewage overflows in just over 1 year, and "nothing is wrong with the apartment?" This would be a great place if it wasn't run by scumbags.

Worst experience ever!!! We'll never try this place for living and call it our next home at any price and would continue to communicate our first experience with the property senior management: On Saturday 10/22 2016, I and my spouse with our two kids (one three months old) went to see the complex at 4:10pm local time. We called the leasing office in advance. Unfortunately, my spouse did forget to bring her State ID while she had her CNM (Photo ID) and original SOCIAL SECURITY card -- which wasn't accepted by this unprofessional and with less customer service experience lady (Jennifer) at the property's leasing office. She demanded for her State ID, so I decided to drive back home and grab her State ID. The lady told us if we could make it back by 430pm, we will be able to see the property. So, we did return with the requested ID at 429pm according to leasing office "WALL CLOCK" and didn't know that this unprofessional lady will make another stupid excuse; she told us that her computer clock is 431pm now, so she cannot proceed with the request. We were totally shocked and tried showing her the leasing office WALL CLOCK which was 429pm but she ignored and kept telling us that her computer clock shows 431pm and she does not go by WALL CLOCK. She turned her face and didn't talk further, she never apologized for the inconvenience. Her reaction was so rude that we can't explain in writing.