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Reviews

11/27/2014

Lousy Thermostat

We purchased a new two speed furnace and a water heater from Thompson. The thermostat, a Pro 1 755 that was part of the package did not work properly.Thompson sent out a technician who said there was nothing wrong with the thermostat and refused to replace it. The thermostat showed 72 degrees when a thermometer showed 65 degrees. When the thermostat came on, it would pass the set point (again monitored by a thermometer) while displaying a lower temperature. Until I manually shut the unit down and then it displayed a temperature about 3-5 degrees warmer.I purchased a Honeywell wireless thermostat which works fine, no thanks to Thompson. I am going to send the faulty thermostat back to Thomson and they can sell it to someone else.

06/21/2013

AWESOME

I have been noticing that our A/C unit had not been cooling like I thought that it should and so I called Thompson as I had in the past. Mark arrived on time and was so professional. He looked at everything very carefully and took care of the problem quickly. When he was checking out the units he said if you have new filters I would be glad to replace them while I here. There was not an extra charge just extra care given to a customer.I have used Thompson heating and cooling for the past 12 years and have always felt like our needs were taken care of and I never have felt like I was being sold something that I didn't need.If you are looking for an honest professional company to call for your home or business I recommend Thompson Heating and Cooling

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Fax: 505-889-8885

Phone: 505-985-7748

Phone: 505-985-7742

Services/Products
Leading Air Conditioner and Furnace Brands: • Dave Lennox Signature® Collection • Lennox Elite® Series • Lennox Merit® Series • Healthy Climate® Indoor Air Quality Solutions Products: • Ultimate Comfort System • Furnaces • Air Conditioners • Heat Pumps • Solar Ready • Packaged Units • Indoor Air Quality Systems • Air Handlers • Comfort Controls • Boilers • Garage Heaters • Mini-Split Systems
Brands
Heli,Lennox,Lennox,Ruud,Honeywell,LG
Payment method
cash, visa, check, debit, master card, financing available
AKA

Thompson Heating & Air Conditioning, Inc.

Categories
Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Furnace Repair & Cleaning, General Contractors, Geothermal Heating & Cooling Contractors, Heating Contractors & Specialties, Heating Equipment & Systems-Repairing, Home Improvements, Mechanical Contractors, Plumbers, Radiators-Heating Sales, Service & Supplies, Sheet Metal Fabricators, Sheet Metal Work
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