Visionworks

Write a Review505-897-2020

OPEN NOW - Closes at 9:00pm

Customer service lacks BIG TIME! Go in for an eye exam early. Oh well isn't that inconvenient for the staff. Then staff didn't know if I was there for a regular exam or contact exam (which they ask you when they are setting the appointment) Machines are down but that again apparently is my fault. When I go to leave I am charged even though I have very good eye insurance. The staff was snotty, unprofessional, and rude. When I asked for the store manager I was told by the manager she is very sorry and she will discuss what happened. I am sorry She was as rude as her staff. When you are sitting with a customer and your friend walks in you do not leave the customer so a snot can finish taking care of me. I did not purchase anything because of the staff. They barely let me out the door with my prescription (which I had to pay for and fight for) Shame on this place. It used to be excellent and now I wouldn't suggest anyone going there.

Frames were great, unfortunatly the customer service end of the operation ripped us off. I was told that I was purchasing the least expensive lenses when in reality I was billed for the most expensive. If you are crazy enough to purchase your eyewear here I would advise that you have your sales rep explain, explain, and explain again all charges to you. If you get a bad feeling about anything that you are being told, RUN LIKE HELL. I reluctantly rate my experience as a one star as I can't find the negative star rating.