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01/07/2013

JC New and Used Tires Ruined my Wheel

I agree that the service is faster than "NTB" or "Just Tires" around that area, but what you get for speed you sacrifice for quality. I have an expensive Audi with an excellent set of wheels. I took my slow leak tire to them and they fixed it, but when I got it back my wheel (rim) was all scratched up with a permanent groove at the edge (ref pic). I complained, but the only thing the manager (Walter) did was say sorry. I will not go back here again, and I'll lodge a complaint with the Better Business Bureau. I will also send a complaint letter to the location. I doubt it would do any good. I went here because of the reviews from Yelp. Lessons learned. Always trust first instincts - looks like a hole in the wall...it usually is. Faster service doesn't always correlate with good service. They sell used but crappy tires, that's why it's cheap. If you go through the trouble of getting tires, get quality new ones. It's makes sense in the long run.

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Sat:
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Extra Phones

Phone: 703-970-4405

Category
Tire Dealers
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