Bennett Toyota

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OPEN NOW - Closes at 5:00pm

Talk about a rip off. I've been told 2 times already to come in at 7am because then I wouldn't have to wait that long for my car to be done.



First time should have tipped me off when they told me my moonroof wasn't closing properly - they didn't close it all the way. The oil change and PA inspection was $82.09 that seems reasonable. It took them an hour and 50 minutes to perform those actions.



Today, the second and last time I will go there I needed my tires balanced and rotated. Usually takes about an hour and a half to perform (from other experiences at my other Toyota dealership I used to go to when I lived in Ohio (I'm originally from PA, went to Ohio for school, came back)). Cain Toyota in Canton, Ohio performed an oil change, balance and rotation of my wheels and changed my windshield wipers for $98.04 in an hour and 39 minutes.



At Bennett Toyota in Allentown, PA they performed the rotation and balance of the wheels and "cut the front rotors" and asked me to get new rotors because there is a noise (there is actually no noise, I listened for this noise on the way home and there is nothing). These actions took them 2 hours and 11 minutes and they charged $290.72 ... JUST FOR A WHEEL ALIGNMENT AND TO CUT THE ROTOR?!?!?!?! Of course the majority of the bill was labor ($271.90). The parts ($2.36) and tax ($16.46) weren't terrible.



The service woman (I think her name is Kathy is very nice, there is no problem with her). There is a problem with their billing system .. obviously. I will not allow them to get away with this, I need to cool down before I call them. But I know I will NOT be going back to this dealership for service.