Penn Auto Group

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CLOSED NOW - Opens at 9:00am

SHADY...SHADY.....SLEEZY......USED CAR OUTFIT. Don't waste your time!! First thing they will do is tell you they will "hold" an extra check for a few weeks so you can put down a larger down payment....then they will SLIDE IN...the Buyer's Remorse form that states...You WAIVE YOUR RIGHTS to change your mind.....only they don't tell you this. They will pressure and distract you to get the sale. RUN AS FAST AS YOU CAN. Oh...and if that's not enough......if you call them and expect a call back....you will be BLUE AND COLD before they return your call.

After explaining types of repairing needed, the costumer service told us to drop the car for 2 days. The lady told us the car will be ready in 2 days. When we arrived to the place, she said that they are not able to fix everything during these two days since they are really busy. The lady told us they are able to fix only few things during these two days. It already became a waste of money since we rented a car for two days.. but we decided to give it a chance and at least fix some things since we already rented the car for these two days. When we came back after few days, our car was staying exactly in the same spot and NOBODY EVEN LOOKED AT IT. We asked the costumer service why they did not start repairing. The costumer service told us that they did not have time and FORGOT TO CALL US ABOUT THIS. We spent some time trying to explain the upper management that we need to be reimbursed for our car renting. They even did not want to hear about this. Beware!

Sergey was very professional and did his best to meet my needs as a customer...had a straightforward, no-nonsense approach to buying which was a refreshing change from the average pushy salesperson. Would recommend!