Reynolds H2o Plus Inc.

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We have really enjoyed being customers of Reynolds Culligan for the past 14 years. Our system was in place from the prior owners of our home. Great service team! Recently the drain our water softener was hooked up to by Reynolds failed due to the drain being a french drain. French drains are designed for overflow and drain into the foundation, and are not for drainage of the volume of water from a water softener. We had water coming up from the floor of the foundation below the drain. We hired a plumber to access a drain to the street sewer system and called Reynolds Culligan to move the drainage hose to the new drain. A simple procedure through our suspended ceiling. When the service person arrived I asked if we would charged for this, and he said yes. I explained the situation and the cost we had already incurred hiring a plumber and having to fix water damage to the drywall. He checked with the service manager and he offered for us to pay half to move the drainage tube. Infuriated at being charged to move a drainage hookup installed by them that is no longer up to code and caused water damage, we left it unplugged with the drain tube hanging. The system is older and we will be replacing it in the near future. Shame, because I loved the service staff with this company, and we likely would have used them when it came time to replace this system.