Enterprise Rent-A-Car

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I WILL NEVER RENT A CAR FROM ENTERPRISE EVER AGAIN. I rented a car in Amarillo Tx and was heading to dallas when 50 min later and 37 miles later, I got pulled over for speeding and well... went to jail for a warrant I had no idea that I had. They impounded the car, and yes I get that I am responsible, however I got out the very next day and they wouldn't release the car back to me. So I called enterprise and told them what had happened, and where the car was. They waited 5 days to get it, charged me for all 5 days, charged me 50.00 for fuel, 500 for impound and said I had driven 300 miles. I have tried numerous times to get ahold of the area manager, and he will not call me back. They have charged my credit card over 800.00. And each time they hit my card, it was for different amounts. Such a horrible experience. I will just take the greyhound from here on out. I will NEVER make this mistake again. Do I even have to give 1 star?? That's too good of a rating.

This branch not only put the rental hold on my Visa card, they debited my checking account for the same total (which was about $200 more than the price quoted in the reservation I made online). Enterprise says that they had no record of the transaction, but my bank said otherwise. Finally had to get the regional manager involved, and he did get the bank to restore the account (he is the reason I gave one star in the rating vs. zero stars), but I spent from about 7 AM til almost 5 PM on the phone/email, in tears, trying to sort this out-all while I was 2000+ miles from home. I kept getting promises that someone would look into it and call me back, but the only person who called me at all was the regional manager, who called the next day to make sure things were ok. This was a very scary and upsetting experience-we are not rich and suddenly having almost $600 disappear from your household checking account makes a big impact on your family. I had no idea whether we would get it back or not, and wasn't sure how we would pay bills/get food while traveling/pay for the hotel, etc. I held my breath all week and have been checking our account balance at least twice a day. It is doubly concerning that Enterprise didn't have any record of the transaction, but the bank did-they gave me a transaction code and verified with both me and the regional manager that the deduction was indeed made by Enterprise. Makes me wonder where the money went...