National Car Rental

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I recently rented a car from National Car Rental. The process Was unbelievably easy..I was amazed at how quickly I was in my car and on my way.. Thank you National for Keeping customer service #1...

Reserved a full size suv and a full size car. Called the day before to change reservation to one less day. Our party of 9 arrived on time for our reservation and they had neither car. The manager finally gave us 3 compact cars at the same rate. What is the point of making a reservation? They knew they didn't have a full size car. The suv was late being returned. Did I mention I am an Emerald Club member? I won't use National again.