The Stone Pony

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The absolute worst customer service I have ever experienced. I received over $450 in gifts from the Stone Pony in Amherst NH. I had to return one of the gifts, pair of Tall boots, because they did not fit. Since there was not a pair in stock that fit me, the owner said she could order a pair. I ordered the new boots at that time and at NO POINT was I told that I would not be able to return them, should they not fit. Unfortunately, this pair also did not fit. When I tried to return them, I was told that the Dealer (ARIAT) does not accept returns from retailers. THIS WAS A LIE. I contacted ARIAT myself and they told me the retailer can absolutely return them. After much back and forth with the Store owner, and at one point being HUNG UP ON, I was FORCED for the initial shipping of the boots and the return shipping to ARIAT (No proof of shipping costs was ever provided to me). I had to contact the store owner numerous times regarding the status of the return. The Store Owner refused to refund my money until she got hers back from ARIAT. I did not receive my MONEY back for more than a month. I WOULD NEVER RECOMMEND THIS TACK SHOP TO ANYONE.