Best Buy

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I bought a new Samsung Galaxy S6 phone in November 2015 at Best Buy location Address: 1585 Niagara Falls Blvd, Buffalo, NY 14228 Phone: (716) 837-9080 and at that time I signed up for the Complete Protection for $10.99 a month. I also had previous cellular phones I purchased through Best Buy and had the insurance protection before but this time I upgraded to the complete protection plan. So for around 10 months I have been paying $10.99 a month and need my phone replaced as it does not take pictures anymore and I was told I had to pay another $150 to get phone replaced. I would have never signed up for insurance again if I knew I had to pay a $150 deductible. Why would I pay $10.99 for insurance that does not cover a replacement phone. You cant even send me a refurbished phone for the hundreds of dollars I have been paying every month for insurance that does NOTHING!!!

Like the store, great selection, do not ever let someone sell you something you do not want or need

I love shopping here but I will admit that unless you know what you are doing you can get some "less than forthright" salesmen. I happen to be a network admin so they really can't sell me something I don't need but if you are going to shop here for heavens sake take someone who knows computers with you.

This place has so much for tech people to see. I love going here. The geek squad people are great. The only reason I didn't rate it excellent is because I've had a couple of bad experiences with condescending salesmen.