Hobby Lobby

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CLOSED NOW - Opens at 9:00am

I purchased 3 strands of white tree lights. After trying them at home, I realized they did not connect end to end which is what I needed. I attempted to return these lights with the receipt. I had carelessly thrown away the little boxes that the lights came in.
The young woman who assisted me stated that they could not accept the return because "we don't know if these came from here" while also saying that she "knows that we carry these but have no way of knowing if they came from here."
I left without a refund but became angrier the more I thought of the encounter. I am fine with not getting a refund. I knew the chances were slim since I did not have the boxes, but I thought it was worth a try since I did have the receipt. What I object to is the very real implication that I was trying to cheat the store and get a lousy $12 refund by trying to pass off these lights as a Hobby Lobby product (which they actually were.)
My suggestion (if Hobby Lobby sees this) is to rephrase. State that "we cannot offer a refund unless the product is in its original packaging." This way you are not outright accusing people of something shady. People understand that and can walk away without being insulted. Work on your customer service.
I will never go to this store again. I realize that Hobby Lobby does not care about that, but it matters to me.