Flooring Connections Inc.

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Avoid Flooring Connection for flooring! A manufacture gave them $750 in to pay the installer for his work on a defective floor and they KEPT IT. I have been trying to reach them on behalf of our installer since Oct 14' but they never get back with me. It is really disappointing to see how wrong people will act over $750. Meanwhile a small business is going unpaid for their work. I have a copy of their request and the refund that was sent to them by the manufacture, it is certain they received the money. It is 2016 and we are still waiting!

We went camping to be out of the way during the install. Installation was supposed to start Wed. and be done Sat. No show on Wed. They assured us that they could start Thurs. and still be done on time. We checked in on Sat. Not even close to done and no communication. Didn't hear from anyone, but the installer entered our home unannounced Monday. Unprofessional communication from the installer. Enough said. They finished install that day and returned early the next morning to seal the seams. Results were ugly and irregular. Installer just returned today to "fix" the seam issues. He informed us that we need to clean, polish, and seal the product. This is against everything I have seen in the manufacturer's information. The owners of this company are unpleasant to communicate with, at best. Now we have to put our other projects on hold even longer and wait for further input. Not happy. Attached are some, but not all of the issues we see.

We had Flooring Connections install carpet, laminate, and vinyl in our home. The owner came out to do the bid and we moved forward with the job. We were told the laminate and vinyl would take 3 days to install. The installer came the day after the Memorial Day holiday and started the install. He prepared the floors and layed about 4 boards in our bedroom the first day. He returned the next day 2 1/2 hrs after the time he was to show up. He put the vinyl down in the kitchen and a few more boards in the bedroom. He left early. On Thursday he came late again and I asked him how are you going to get the hallway, dinning room and entry done today. No problem. I called and spoke to the owner and was told he would be done on Friday by noon. Noon came and went and by 4:00 I called the office again and Terry spoke to him. He wanted to come back the next day and I told him no he had to finish today. He was there until almost 8:00 pm he left without even telling us he was leaving. He spent more time not working than working. Very disappointed with this install. The carpet install took place the following Monday and Tracy did a fantastic job. He was there a day and a half to complete a full living room, bedroom and full set of stairs. Very happy with Tracy.

Initial quote process and job planning went well, but that was it. Job was not done on time nor in the time specified. Jobs started late and did not complete on time. Job is still not complete two months after starting and Flooring Connections is not making any effort to fix the issue. Overall quality is very poor (tack boards exposed, trim broken and not fixed, uneven grout lines, unfinished dry wall). Overall this was my worst experience with a home contractor.