PetSmart

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We had taken our dogs here for the past 5 years. Everything was great. A little pricey but great. I recently adopted a dog from the humane society and he was pretty matted to I let them know and didn't have a problem with them completely shaving him. I dropped him off and about an hour later they called saying they could not finish him and we would have to take him to a vet so the vet could use a surgical blade on him which would require him being put under during the procedure. I understood and if they couldn't do it that was fine. I picked him up and he had patched of hair missing everywhere. The groomer was unprofessional and seemed upset I had schedule an appointment at 6:00 on a Friday night. The next day I called a groomer down the road and they were able to do it without any issues and it was about half the price.

My dog has went there since he was 13wks. old with the same groomer the whole time. He has ALWAYS had behavioral issues since we began this process. Yet, they always worked with him and got him looking good. Since his last appt. The groomer who has always worked on him has since left and I booked my appointment anyways being told that he would be fine and they would work with him and get him groomed as usual. So I took him in...being a little matted in small areas, I notified them of and told them to shave him down short. After dropping my dog off at 11:00am. I still hadn't received a call my 7:30pm and was worried. Called to see how he was. They told me they were having issues with cutting his face, they wouldn't be able to finish him and that I could come get him, but I would have to find another groomer or take him to be sedated at a veternarian because they couldn't do it there. ( the employee was VERY rude while telling me this, almost pushing me out the door and saying they didn't want my service there!) After picking him up and my dog looking HORRIBLE I payed the $45.00 fee ( plus $8.00 for a oatmeal shampoo that nobody notified me was extra!) and I left. When I got home and was doing further inspection of my dogs hair, I realized he had 1 mat on each ear 3 fingers wide! No wonder he wasn't doing good on his face! They were holding him by his neck hair (which was matted still) and it was hurting him! I would bite too!! How could they NOT notice this while giving him a bath? So when I called back they decided to give me $15 back. $15??!! Are you kidding me!? I just spent $53 for my dog to get a crappy bath and a shave of his back??!! I was SO mad! So the next day, I called another store to get the "Caroline" number to talk to someone above their store manager about my issue because they didn't do a thorough job on him in the first place and I was not paying $38 for a crappy bath and half shave of my dog, he looked ridiculous! When I called, instead of giving me the phone number they decided to direct me to the store manager of the Anderson store again and he gave me all my money back. Good! But I am still angry that the staff in that department would just not care about my dog! Leaving him there for so long, no potty brakes...putting him through torture because they couldn't look for the mats I notified them of! I am NEVER going back to that groom shop! The rest of the store seems to run a lot better, but the grooming is a joke! I found a shop in Anderson that will groom my dog, says he isn't that aggressive after all and is only $35 for the whole groom! Including my "special oatmeal shampoo". Never again will I make my dog go through the torture of going to Petsmart Grooming.