Andover Computer

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Incompetent service.
Brought my laptop in for a new fan dec. 2012. Took a month to get it back to me. The fan he put in was more defective than the one he took out.

Took it back in to get a new fan... spent two months ordering fans, getting defective fans.

Dan Baker has two phone numbers, but one is an answering machine he never checks and one he routinely does not answer during business hours. I spent over a week trying to get in contact with him after he said my laptop was ready only to come in during office hours two days when he wasn t there, and finally on a third day when he told me that he again had ordered the wrong fan and the laptop wasn t ready.

So I asked him to put it back together and give me a refund. Took an hour to put it back together - but flipped the hard drives so it wouldn t work. Spent another 20 minutes fixing the hard drives while I waited, lamenting that it was HP s fault that he ordered defective fans, and then only gave me $45 back. Originally he said it would be $120, then he charged me $180. So I m short $135.

Do not frequent this person s business. You won t be able to get a hold of him, and he will make excuses for doing a poor job.

Well, I have tried to be patient, but this is ridiculous! I had an update problem when going from Windows 7 to 10 and asked that they take a look and fix it. I was told that I had some major virus, even though my two other computers running Kaspersky are perfectly fine. I let the owner talk me into adding an SSD for my OS, and was told he would bring it up to Windows 10, and restore all my files and desktop, just like it was before I had the issue. No Problem!

I was called and told it was ready, drove over to get it, drove it back home, hooked everything up, turned it on, and NONE of my files were on the computer! So, I call, drive it back over, drop it off, and three (3) days later get a call to come pick it up, it is fixed. I take it home, hook it up and WOW, my files are on there, but here is how he gave it to me AFTER I PAID $480.00. My Desktop was NOT restored, he wiped out ALL of my Microsoft Office Products, my Adobe, basically all of my programs were dumped. The guy even MIS-LABELLED the new drive he installed, and still had all saved data directed to the SSD, REALLY? What is the point of using an SSD?

Then, to top everything off, after spending HOURS trying to load things back up and essentially start from scratch, I have now found that he installed an UNAUTHORIZED COPY of Windows 10, and it cannot be activated! So, now I get to start FROM SCRATCH, again, and completely set the computer up like it was brand new. I just wish I had read some of these reviews BEFORE I found out the HARD way. WHAT EVER YOU DO, GO SOMEWHERE ELSE - DO NOT WASTE YOUR TIME AND MONEY!!!

Great service, i took my laptop in with a broken screen and had lost all hope. Dan told me it would be an easy fix and that he would get back to me with a price before any actions were taken. I didnt expect quick results, knowing that it was a one man small business, but boy was i surprised! Shipping of the screen took awhile but i had my laptop up and running within a week! Very personable, and will always give his honest opinion.



I would definitely recommend Dan the computer man to my friends and family!

I had a gaming box that no one could repair. I took it to Dan at Andover Computer and he fixed my machine and made it better than when it was new. He even spent time with me teaching me about my machine and the Republic of Gamers website so that I could learn more. I have spent several hours learning about my machine and was even given a better video card to take home and test to see if I wanted to buy it. I have learned alot about my system and can call Dan anytime if I have a question.