John & Mary's Restaurant
496 Main St, Arcade, NY 14009
Reviews
09/13/2013
Provided by YP.comI placed an order to be delivered in which Kelly took my address and phone number. A reasonable time later, the delivery person contacted me via phone to inform me he couldn't find our place. After explaining to him where we were located, it was determined he wasn't even in the correct town. I called the restaurant and nicely explained to them that their delivery person was lost. I was given a few excuses as to why there was a mix up. I completely understand that sometimes mistakes happen but isn't it easier to just admit a mistake was made and then fix it? What really angered me is that Kelly went on to blame me for the error. Apparently she thinks I gave her the wrong address when in fact, I'd make bets that she entered it into her new system (as she put it) incorrectly. As I said, I can understand that mistakes happen but blaming the customer? Totally unprofessional and unacceptable! I highly doubt I will be doing business here again.
07/19/2011
Provided by YPmobileMy husband and I live in huntsville Alabama and we were in the area at the begining of July and ordered a large pizza and it was the best we have ever had! We have three teenagers so we have had our share of pizza and your is by far the best! We would like to know if you are able to send one through the postal services? We would pay for shipping of course. Thank you so much.
Hello my name is Beth Cass and I am the owner of John and Mary's Arcade. I just found your review and wanted to thank you for your kind words even though it is a year later I hope that is ok. I would love to try to experiment with you with shipping our pizza via mail service if you are still interested? We have been working on freezing our pizzas which I feel it makes it more convienent for our out of towners but we are sill in the experimenting stage. I'd love for your feedback and comments. Please let me know if you are still interested and again I apologize for not getting back to you sooner and thank you again for your comments! Sincerely Beth Cass
More Business Info
- Hours
- Regular Hours
Mon - Thu: Fri - Sat: Sun: - Payment method
- visa, master card, discover, cash
- Category
- Restaurants
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes