Chinn & Chinn Urology Medical Assoc

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CLOSED NOW - Opens atTomorrow 9:00am

I would give this place a zero if there was that option. I have never written an online review but I felt compelled to write this review. To be upfront, the low rating is strictly based on Dr. Douglas Chinn's professionalism. I had taken my mom's friend who needed an English translator to see him and for the most part the initial meeting with him was delightful. He seemed pleasant and we even exchanged stories and background information about our families. After the initial visit, my mom's friend wanted to clarify test results with him to make a decision on whether she wanted/needed to proceed with the scheduled cystoscopy the following day. I called the office and the staff who was very rude over the phone said he could not discuss with me until the next day during the scheduled visit. I told her that I needed to know over the phone beforehand because we might cancel depending on what the doctor tells us. I thought I had made myself very clear but still, they would not give me any information over the phone. I've dealt with many doctors in the past, and tell me if I'm crazy but is calling the doctor for health-related questions UNREASONABLE?! The point of the call was also for Dr. D. Chinn's sake because I DID NOT WANT TO WASTE HIS TIME THE NEXT DAY (he would be coming in on a Saturday to see my mom's friend). So I went into the office in hopes of getting that point across. When I got there, the receptionist very rudely told me that the doctor will probably not see me because he has patients. Okay- understood. I said that I'd wait until he leaves. So I sat there patiently in the waiting room....all of a sudden, Dr. Douglas Chinn from back of the office points at me and in a very unprofessional tone of voice scowls "I was NICE ENOUGH to schedule a Saturday appointment and any questions you have should be addressed tomorrow. It's not fair to my patients!" This outburst was in front of his other patients who without a doubt knew he was yelling at me. It was embarrassing. I was so appalled by his behavior that I said there MUST be a misunderstanding. He did not let me speak another word and then stomped away. I was left speechless. It took a while for me to register what had happened and the more I thought about it, the more infuriated I became. I was left without a choice but to cancel the appointment with him - I left an angry cancellation letter on the office door. He must be insane if he thinks we'd go back to see him after the way he treated me. I felt very embarrassed by his action and not only was I mistreated, he screwed my mom's friend over because as a result she now has to see another doc and pay the initial visit fee (she doesn't have health insurance and paid $230 out of pocket). I felt horrible and took it upon myself to pay her back that amount because somehow I felt responsible. The real culprit, however, is Dr. Douglas Chinn and he is without a doubt the most unprofessional doctor I have ever encountered. He may be a Doctor but he does not deserve the PROFESSIONAL "Dr." title.