Alamo Doors and Gates

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Found Alamo online, and visited the "showroom" because I couldn't get any purchasing options online, just customer pictures. There were no samples, pictures, or anything suggesting that they even sold garage doors or accessories. The receptionist handed me a pricing list from Alamo door, and a brochure from the manufacturer, Mid-America Door. The price list and brochure had several names to choose from, however none of the names matched up with the manufacturer's info. The receptionist proceeded to tell me which was which, and we made our decision on a package in which everything was included. Installation was fast and on time, and the guys didnt have a receipt so they said someone would call. The guys left before I checked everything out, and I noticed there were gaps around the entire perimeter. Tech comes, and said that gaskets were not included. I tried to explain that we purchased a package with everything included, but was told gaskets were only included with new builds and that they can be purchased and ordered to be in in a couple of weeks. Would not honor the verbal agreement of receptionist, even though the retail of the gaskets is $30 at Home Depot plus installation. Incredibly disappointed with no actual work order or specifics in print of what we were to get, seems pretty shady. Product is nice, but would NOT recommend Alamo!

Aldo did a great job getting my garage door back up and running. He was able to get all of our programming issues resolved quickly and also programmed my new car. Courteous and polite service.