D & S Kawasaki Honda

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CLOSED NOW - Opens at 9:00am

Me and my roommate brought in a bike for a simple back tire change. We were told that it would be done in an hour and a half, so we go have lunch, come back, park and wait in the car. At the 2 hour mark, we start to wonder what's going on, and why we weren't at least contacted after the estimated time of completion had passed. We walked into the service area and saw the bike completely untouched after 2 hours. Turns out they had sold a couple bikes after we got there and put the point of sale service of those bikes ahead of the bike we had already brought in. I get it, they spent a lot more money than us so they get priority, but we should have at least been informed of the new circumstances instead wasting our time. Something we were told should've taken 2 hours at most ended up taking almost 5. They didn't even think to offer a discount to make amends when we finally completed the transaction, and when we left we found the bike in the back lot completely unattended with the keys in the ignition and no one had informed us it was ready. While the management was extremely apologetic verbally, their actions did not align with their words. Talk is cheap and time is money. Buy a bike here if you want but DO NOT bring one in for service.