FWD Builders

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I had learned of Jim through a recommendation from an interior design consultant. I have since contacted her and told her this story. Jim told us that they were going to be out at the property at 8am. After waking my two young kids up early and driving 45 minutes to get to the property the builder was an hour late and his crew was 2 hours late. They apparently put the wrong address into their GPS. I received no phone calls that they were going to be late. There wasn't really an apology just a "I guess it happens" attitude.

My father in law was at the property helping me get repairs done that were required by the inspector for us to close on the sale of the house. He was removing siding and rehanging it by one of the windows they were working on. My father in law was going to get there after they finished, but since they were 2 hours late he had to come while they were working because the inspector needed to be called before the end of the day in order for closing to go through as scheduled. My father in law told them (and I was standing right there), "if you need me to move let me know". They finished hanging all the windows (including the one he was working by), and sealed ONE of them. I had to run to home depot and get food for my kids since they had been there for 4 hours in an empty house. My father in law was still at the property when I was gone and saw the guys pack up and leave. He mentioned that he heard the son say something like, "wait are we not going to finish?" then the dad said "just get in the car". Three of the windows were not finished at this point so my father in law assumed they were going to lunch. When I got back I saw all the tools and everything were gone. I called Jim and asked him if they indeed went to lunch or had left. He called them then called me back and basically blamed my father in law for being in their way so they packed up and left, when he told them all the had to do was tell him they needed to work there. Unfortunately that didn't explain why the other windows that he wasn't near didn't have screens in them, have any sealant around them, nor have the trim back up around them. After a lengthy conversation with Jim we decided that a $75 refund for my father in law having to fix the window job that we just paid him 1K for was reasonable. His response to me asking for a refund was, "A tube of Caulk isn't that expensive." I'm confused as to when it was MY job to finish the work he got paid for. Thankfully my father in law was there because by now my children were having epic meltdowns.

Fast forward to this month (August) and I have still not received any refund and Jim won't return any of my calls and texts. I would recommend that you NOT use this company.

Since 1984, FWD Builders has built a notable portfolio of Award-Winning Custom Homes, Additions and Major Renovations. Our years of experience in design and construction, along with our commitment to excellence in craftsmanship and service, have earned us our reputation as one of the top remodeling companies in the Metroplex. By combining comprehensive Architectural Design with Construction Services, we are committed to providing unique design, exceptional craftsmanship, unsurpassed project management and customer service. Our personal approach to home renovation ensures the quality, meticulous attention to detail and superb finish that have become hallmarks of an FWD Builders project.

FWD Builders has received more than 27 awards of excellence, from Contractor of the Month, to Contractor of the Year, to a national award from the National Association of the Remodeling Industry. FWD’s work has been featured in Better Homes and Gardens Special Interests Publications, as well as an ABC Nightly News segment on Home Improvement.

FWD Builders built a room above our garage and did a lot of renovations in 2000. Now in 2012, we are looking to do some more work on the house and our current contractor keeps finding things that are blatant code violations and obviously never passed an inspection. (a staircase where the top step is at least 3" shorter than all the rest, a balcony that goes over the allowable 25' line from our alleyway) Also, they clearly never fixed the foundation to allow for the extra weight of the new room and so that side of the house sank and clear cracks were noticeable before we could get the foundation fixed. Also, all wallpaper that was applied by them is peeling off and discoloring. We are going to end up paying a lot more now to fix their mistakes from 12 years ago.