Genesis Moving

Write a Review817-692-8094

I called and had Genesis movers reserved two days in advance. They were supposed to be at my apartment to get me moved out between 10-11 am. 11:30 rolls around and I still hadn't heard from them so I call. They tell me they didn't have me down. Although I was frustrated, I still needed movers for that day so they said the soonest they could be there was between 5-6pm. I agreed, reserved that time, and confirmed with them to be sure. Once again, THEY NEVER SHOWED UP!!! This time not answering any of my calls or texts!! This really put me in an awful bind because I had to be out of my apartment that day AND the next day was Thanksgiving! So, because I was unable to get moved out until Friday, due to the Holiday, I not only missed Thanksgiving with my family in Colorado, I had to find another moving company at the last minute and had to pay extra same day service fees. Thanks to Genesis Movers, I spent my Holiday all alone in a packed up apartment.

The only reason they got 1 star is because 0 is not an option. Must of completely forgot appointment or decided they weren't going to make enough money and decided not to come. Had to call since I didn't get my confirmation phone call and when someone answered (the one I made the appointment with) he acted like he forgotten. Told me they would then arrive no later than an hour. Hour came and gone and then got a call from someone from the company after an hr and 15 saying he was just notified of the appt and if I still needed it done. Said he would be there ASAP and almost 2 hours later still no one. Worst moving company I have ever used. Not professional at all. I will be sure to tell everyone not to use them!