Matlock Place Health and Rehab

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My father has been here for about 6 days now and it's been problem after problem! He has had a shower since he's been there and "they" forgot to give him his meds for the whole day. The food is horrible...absolutely horrible! My service animal was told by upper management "that he needed to be confined" even after I showed her his service ID (which on the back it clearly states that illegal, then the following day I was told the same thing by a nurse supervisor. But all in all it truly doesn't seem like anyone cares there, from the upper management to nurses (especially nurses). Two days ago my father was drinking his own urine from a Gatorade bottle that his nurse gave him, then that following day the nurse put a filled urine bottle on his food tray...and the urine bottle had some holes on the side of it and leaked on to my father's eggs!!! But don't worry because if you complain you will be labeled a racist just like me and my father were ( and I'm sure my African American wife of 9 years will be happy to know) plus you will be labeled aggressive and difficult by the social worker (Linsey Whittaker,LBSW and staff) then they just might make sure it's impossible to transfer to another facility because who wants to take on an aggressive,difficult racist right? You also might want to take a look at how many inspections and complaints Matlock's Place has!!!! They have numerous professional and safety complains filed with the state of Texas and now with The Department of Justice. Bottom line I would say without any hesitation DO NOT SEND YOUR LOVED ONES HERE!!!!!!!!!!!!!!!!! It's only a matter of time that the state shuts them down.

Updated Post: My mom has been at Matlock Place for two weeks now. We got off to a shaky start, but now things are going VERY WELL. She is complimentary of the nurses and rehab. The front desk ladies are awesome as well. There are many people who deserve to be recognized. ***FYI. There is a call button by the bed - but there is not a form of communication from the bed to the nurses station.