WM - Arnold, MO Hauling

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CLOSED NOW - Closed

I have been a paying recycling customer with Waste Management for years and this past Monday (05.05.08) their truck went by my house without picking up my recycling that had been out since the night before. I called them about it on Tuesday morning (05.06.08) and they told to leave it out and someone would pick it up by the end of the day. Wednesday morning (05.07.08) they still had not been picked up so I called again and was told the same thing. Leave them out; someone will pick it up by the end of the day. Thursday morning (05.08.08) they still have not been picked up, they are overflowing and now wet from the rain and I am Very upset. I call Waste Management to cancel my account and am transferred to Patrick the supervisor, who is so sorry and concerned and promises if I give them one more chance he will personally contact the Route Manager and get my recycling picked up by the end of the day. I reluctantly agree and now it is Friday morning (05.09.08) and still no pickup so I have cancelled my account.

Waste Management is one of the trash haulers bidding for the County contract. If they cannot handle what they say is an extra 3,000 recycling customers that they have had since at least the beginning of the year to prepare for, how can they handle the entire County? My recycling is now so piled up I feel Like I'm living in a landfill and that’s just me. If you multiply that times even a quarter of county residents its horrifying! And apparently it does no good to complain.