Snappy Lube

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OPEN NOW - Closes at 6:00pm

Beware, thieves at work here. I took my relatively new Subaru Outback in to get a safety sticker and emissions test. The tech claimed he ran the emissions test three times and my car failed each time. So I immediately drove it to the nearest Subaru dealer where my car passed with flying colors! I went back to Snappy Lube to get my money back since it was obviously their equipment that was at fault. The "manager" refused to refund the safety inspection part of the fee (the vast majority of the cost) in spite of my holding a receipt in my hand from the dealer for the full inspection cost. Additionally, both the so-called manager and tech were extremely rude about the whole matter - maybe the worst I've ever dealt with. So, as a number of reviews here state, this place is a den of thieves to stay far away from!Trillian2001A

The employees are all jerks for absolutely no reason. I had my vehicle inspected (which took 5 min), and for whatever reason it failed. I paid the full amount of the inspection and was told to come back and try my vehicle again. I wasn't even given an explanation as to how I could fix the issue. I am a friendly guy and never have an issue speaking with anyone, but avoid this place. "Patrick" claims to be their shop manager but he is the worst of them all. You can get the same mediocre service anywhere else without the nasty attitudes. this place won't last long.

I just went to them for an oil change on 11/25/14 at the Biltmore Forest location & they recommended several things (3 types of flushes etc based on mileage) that I couldn't afford nor felt I needed & it just seemend when I turned down those upsales the friendly customer service was lacking. Also when I drove off from Snappy Lube I found a handwritten note in my car saying "Brake Lights don't work" & they never mentioned that too me - pretty important one to mention. I then tried to replace by fuses & bulbs & that didn't work so then I knew my switch was out. I did call them back & they did say my fuses & bulbs were fine but that is why they left a note - but it would have been nice if they had mentioned that they already tried the fuses & bulbs & let me know in person instead of a hand written note left in the car. The customer service can be MUCH improved however I did speak with Upper Management & he was very nice & said they would try to improve on this & that Manager works at the Airport Road Location.

I would say to be very cautios about the upsales that are un-needed. Also make very the cos t of an oillchange because mine cost $51.00 because I did not use their brand of oil. I used havoline 5w30 which is a stanard oil that they charge almost $20.00 extra dollars for . Place is a complet RIPOFF. I would not have given 1 star but I had to give something.