The Omni Grove Park Inn

Write a Review800-438-5800

OPEN NOW - Open 24 Hours

Beware the parking lies. All signs state $10.00 for first three hours. Irritated by new parking charges since Omni took over, but figured part goes to charity, so go with it. there about and hour, pay with a $20, got $5.00 back. Used call for help button, told to come back up to customer service. No, because there is a line backed up a mile long of folks coming to check in. Told to wait where I was, someone coming. 10 minutes--called on phone to hotel. "Someone is coming soon." 30 minutes, security shows up who knows nothing, "you need to leave", No, I was told to wait here. Eventually,(after being threatened by security and bus driver) manager shows up. First info from him--you need to go up to customer service. Once again, no, I have to be somewhere in 30 minutes. After continued threats, manager suddenly changes story to "we charge $15.00 at certain times due to high volumes at hotel." FIRST time I have been told this. Stop on the way out and ask attendant at parking garage entrance about cost. "$15.00 for garage, $10.00 for lot parking."
Everything is about money since Omni took over. Planning to meet with whomever is in charge, but don't expect to get anything other than more lies. Last time I go to buy an expensive gift certificate for Spa......