Wadsworth Electric
1715 Exchange St, Astoria, OR 97103
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04/05/2019
Provided by YP.comI called business for a bid on some electric service. They did come out give credit for that but they didn't get back to me on the bid estimate. Its been 3 weeks I just decided forget the whole thing. They spoiled me a chance to get something done on the house. I will remember that. If they see this review dont bother calling me. I am DONE with your business!
03/13/2018
If I could give zero stars to this establishment I would. We called them to diagnose an electrical problem with a kitchen light that had begun intermittently blinking after my husband had taken off the shade and cleaned it and then put it back on.The guy (Ted) came and promptly decided that it was a faulty fixture, and since he had only been at our house for ten minutes, and was going to charge us for a full hour, told us he would go to Home Depot and get us a new fixture (return our old one) and install it for us. So he comes back the next day, with a very ugly, very cheap fixture, and installs it. The light does not blink after he installs it, and it appears fixed for the moment. I tell my husband later, this fixture isnt my style, lets take it down and get another, so he takes the fixture down, and when he does so, one of the wires literally comes off in his hand, because it was hanging by a thread and connected only by a thread of tape (about 4" of wire fell off and it was blackened and charred at the end where it was broken) -- the wire was half broken the whole time, hence the blinking of the fixture, and why it started blinking after my husband jarred it by cleaning the shade. The original fixture hadnt been bad at all, this guy just didnt know how to diagnose an electrical problem, and apparently didnt notice or care that the wire was half broken (incidentally a huge fire risk) and just jiggled everything around until it appeared to work again and hooked it back up and charged us $100. We called and asked him to come back when we discovered the wire and he arrived with a very bad attitude, obviously did not want to be there. When I questioned him about fixing it he then told me that my husband had broken the wire when he was removing the fixture (which he did not, it had been hanging by tape basically), he refused to accept any culpability in not diagnosing or fixing the problem, and when I expressed my incredulity, he said that he had already wasted enough time on us. I then asked him to leave, and he then spat at me "Oh, gladly!". When I told him he could count on a bad review he told me that he HOPED that I wrote one (well, here it is!). Needless to say, I wont use Wadsworth again, and I will make sure that everyone I know is made aware of the terrible service I received.
03/13/2018
Provided by YP.comWe called them to diagnose an electrical problem with a kitchen light that had begun intermittently blinking after my husband took off the shade and cleaned it and then put it back.The guy decided that it was a faulty fixture, and since he had only been at our house for ten minutes, and was going to charge us for a full hour, told us he would go to Home Depot and get us a new fixture (return our old one) and install it. So he comes back with an ugly, cheap fixture, and installs it. It appears fixed for the moment. I tell my husband later, I dont love it, lets take it down, and when he does one of the wires comes off in his hand--the wire was half broken the whole time, hence the blinking of the fixture, and why it started blinking after my husband jarred it by cleaning the shade. The original fixture hadnt been bad at all, this guy just didnt know how to diagnose an electrical problem, and apparently didnt notice or care that the wire was half broken (incidentally a huge fire risk) and just jiggled everything around until it appeared to work again and hooked it back up and charged us $100. We called and asked him to come back when we discovered the wire and he arrived with a very bad attitude, obviously did not want to be there. When I questioned him about fixing it he then told me that my husband had broken the wire when he was removing the fixture (which he did not, it had been hanging by tape basically), he refused to accept any culpability in not diagnosing or fixing the problem, and when I expressed my incredulity, he said that he had already wasted enough time on us. I then asked him to leave, and he then spat at me "Oh, gladly!". When I told him he could count on a bad review he told me that he HOPED that I wrote one (well, here it is!). Needless to say, I wont use Wadsworth again, and I will make sure that everyone I know is made aware of the terrible service I received.
The team at Wadsworth Electric was extremely disappointed to learn of the Bizzells unpleasant experience. This does not reflect our standard of service or the way we treat customers. Customer satisfaction is our highest priority and we take all complaints very seriously. After talking with the Bizzells and expressing our sincere concern for the experience they had with us, we met with Mr. Bizzell in their home to review the work that was done. With Mr. Bizzell, we examined the status of the wiring where the light fixture was worked on, confirmed the safety of the fixture, and discussed the special characteristics of wiring in older homes. We refunded the Bizzells’ money and provided a gift card to assist in their purchase of a fixture more suited to them. Because a safety concern had been raised, we took the additional step of having the County follow up with an inspection. When we left, Mr. Bizzell said he was happy with our follow up and handling of this matter. We use all experiences as training opportunities to improve our service, and encourage customers to contact us directly when we don’t meet expectations—as well as when we exceed them. Customer satisfaction is and always will be our top priority.
11/20/2013
Call 503-325-5501!! They arrived on time and stayed on budget. Very reasonably priced for the local area. We were very happy.
11/19/2009
They arrived on time and stayed on budget. Very reasonably priced for the local area. We were very happy.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: - Extra Phones
Phone: 360-642-8255
Phone: 503-325-2321
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- Electricians, Computer Cable & Wire Installation, Electric Contractors-Commercial & Industrial, Fire Alarm Systems, General Contractors, Light Bulbs & Tubes, Security Control Systems & Monitoring, Security Equipment & Systems Consultants