Athens Vet Clinic

Write a Review706-352-9716

CLOSED NOW - Opens atTomorrow 8:00am

I dropped my dog off for the first time Friday afternoon. I told them I would be back Sat or Sun to pick up my dog, I wasn't sure exactly when I would be back in town. I was told the office closed Sat at 1 and if I wasnt able to pick my puppy up I could come Sun by 5. We sat outside of the office from about 4:15-4:35 because no one was there. I called and called inside and there wasn't even a voicemail system, the phone just kept ringing. I called someone who also had their dog there and they were the ones who told me that they don't come to feed the dogs until 5 on Sunday and thats the only time you can pick up. I would think that is something you explain to a first time customer! And then my next thought was, the dogs have been locked in kennels since 1pm Sat for all I know, THATS 29 HOURS!!!! When I called Mon while I was on my way to pick my dog up, I explained the situation to the office manager who was immediately combative and said "Yes I did tell you to come Sunday AT 5!" After I arrived at the office he continued to argue that he never said Sunday BY five but AT five! I requested to speak with the physician, and when he arrived he said alot of people get AT and BY confused. Wouldn't you have that in writing and also verbally explain to every customer that 5pm Sunday is the only time someone is available? He also stated that they are there for only about 30 min. Those poor dogs don't even get to play or any attention for that matter in that amount of time! He then proceeded to close to door and walk to the back while I was still talking! If he would have said "Ma'am I understand the misunderstanding, I'll credit you one nights stay for the future," or something to that affect I would feel better about the entire situation, but they didnt even offer as much as an "I'm sorry." This is no way to run a business, I run one myself. Needless to say not only will my business not be returned, but about 3 other customers I know of as well.

Very upset with this vet about boarding my dogs. They told us we could bring their beds, toys, etc. When I went to pick up my poor dogs, they couldn't even get them out of the kennel. I had to talk to my dog for 10 min. before he would even respond to me. All the toys and the bed were in the plastic bag I brought them in on top of the kennel. I'm afraid they may not have even gotten my dog out of the kennel the whole week I was gone. I won't be back and neither will my dogs.