Global Imports

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Horrible had my car 8 days 3day found out they never did diag on the vehicle which they charge for then accepted 4000 repairs on the day of pic up they give back a car with dead battery forced to pay again when the should have checked the battery from the beginning of the were they did on alternator I'm sure during that work they new and drain my battery they are dishonest because they never did a full check on the vehicle did repairs and never check the car after repairs asked to speak to a manager Brandon his response was oh if u would like I would could take the new battery out I said I was making a complaint I can't walk and hr to my house just plain poor customer service never will I go back to people that are specialist that don't diagnose the car fully

I started coming to Global BMW in 2009. Recently,I have seen a new service area and a new attitude. The people at check in are great and made sure my wife and I had a coffee to start our day. Steve Garvey has been my service guy for years and my cousin uses him too. Recently, my wife brought the car in for an oil change and a rattling noise under the car. Steve took care of her, changed the oil, and found out the rattle was something minor (and cheap).

HORRIBLE DEALERSHIP. STAY AWAY FROM THESE GUYS. Bought a car for my wife. They gave a false car fax report, false NADA report. Car has been in the shop over 10 times since purchase. Car supposedly was certified pre-owned. Now sitting in the driveway and won't run. General Manager and Sales Managers won't return calls but have employees call. Will never buy from these guys again. No courtesy ZERO customer service.. DON'T MAKE THE MISTAKE WE MADE. BIG DEALERSHIP MEANS YOU WILL SPEND MORE MONEY but WILL NOT GET BETTER CAR OR SERVICE. STAY AWAY FROM THESE GUYS.

Horrible Dealership. Once you buy the car, say farewell to any courtesy. They sold me a CPO with a false autocheck report. I believed the report they gave me, and bought the car. A month later i had another dealer run the report for me, and turns out the car was in an accident 2 weeks before they sold it to me. Oops, looks like they failed to mention that.



I called multiple times to the dealership, and emailed. The one time i get a response, they act like an accident is nothing. I finally got a manager named "Link" on the phone. I told him it depreciates the value of the car, and his response was "no it doesn't, I've sold hundreds of car. The value doesn't depreciate." Really Link? Having an accident doesn't depreciate the value of the car?



When I asked him why they didn't tell me, he said "it was not on the Autocheck and as long as we have the car in good condition and fix any problems, we are not obligated to tell you anything" Yeah, I guess if you print the report before Autocheck knows about it, Its ok.



Yeah, that bad. This is what this dealership does. You would think a professional BMW dealership would sell a 2009 CPO car in good faith, but nope. Never trust this dealer. Never trust Global Imports. Since this is a Sonic automotive dealership, and they allow something like this to happen, I guess you should never trust a Sonic Automotive Dealership. Completely Rediculous.



Going to contact BMW USA to let them know about this kind of scam and there "reputable dealer"

I worked with Sean Reid and Link Gotcher.



Dishonest and rude service...would not recommend Global Imports....

NEVER BUY a BMW ON-LINE from Global DIRTY BMW imports!



Before papers were signed; great service.



After papers signed...see below:



The car was delivered with only a 1/4 tank of gas and dirty!

Told to get the BMW M6 detailed; and filled with gas.



Only paid for the Gas...



I went to the best detail shop in town for one of the best cars on the road a BMW M6... only paid for half the detailing. Refused to pay I ended up losing a lot of money due to the bad condition of an expensive BMW M6!



Link Gotcher and Sean Reid ripped me off...Run from Global Imports BMW...FAST.



Yet, they were too lazy or didn't want to detail the BMW themselves, and

when I did detail M6 as agreed, refused too pay for it.



Link Gotcher and Sean Reid ripped me off...Run from Global Imports BMW...FAST.



You can buy GREAT cars on-line, but not from Global Imports, took

advantage of the fact I live in another state and deliberately sent a dirty BMW M6.



I acted in complete good faith and trust and was taken complete advantage of.



BMW's look great on-line, but when delivered to your house; another story...See the professional detail shop owner's comments below:





When Mr. Martin requested our service, he stated that the car in questioned was never detailed at the time of delivery. At that time he told us that he expected his M6 to look in as new condition as possible. This request is common by customers purchasing high end vehicles such as this BMW M6. He requested that we do what should have been done at the time of delivery. That was:

complete detail to vehicle

remove all minor scratches

remove all acid rain marks in clear coat including carbon fiber roof.



If the request was to detail the vehicle as a standard detail package the cost would have been $189.95.

However, the added cost was to cover the removal of excessive surface scratches and acid rain damage.

The use of Zymol products on this vehicle has nothing to do with the added cost. We use Zymol on all high end vehicle because the type of paint and clear coat that BMW uses warrants the use of Zymol detailing products.



We have been in business for 20 years and have been used by area dealers to improve the look of vehicles at the time of delivery time and time again. It is my opinion that Mr. Martin request is valid and his concerns should of and could of been addressed at the time of delivery.





Link Gotcher and Sean Reid ripped me off...Run from Global Imports BMW...FAST.

A truly exceptional experience from car selection, test drive, purchase and delivery.

Great car buying experience, if I buy another new car, I'll definitely be back to you guys.