Jim Ellis Chevrolet

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I've been buying Chevys from Jim Ellis for years. Their prices and service have always been top-notch with rare glitches. Even when there were problems, they took care of them. The service department's prices are very competitive.

I as completely dissatisfied by the service. I came into the dealership on Thursday, March 24th. My mother was looking for a Lexus RX350 and I saw a fantastic vehicle on Autotrader. I came into the dealership and was helped by Kalo Brantley and David McBride who are sales consultants at the dealership. I saw the car and advised Kalo Brantley that I was looking for a Lexus for my mother. I loved the car and had my mother fill out a credit application online. Kalo Brantley had me wait for over an hour while they check my mother’s credit and talked to her regarding other pertinent information. After waiting over an hour, I was advised that the credit person had left for the day. I was told by Kalo that he would contact me tomorrow on Friday March 25th to confirm that everything was approved. I along with my mother advised Kalo Brantley that my mother was 2 hours away in Columbus and that she was coming up on Friday to purchase the vehicle. On Friday, we did not receive a call and after my mother came up, we called Kalo. Kalso advised that they were really busy and that they had a large sale and was crowded. Kalo advised me that the he was still waiting on the credit approval person there to review my mother’s file and call me back. Kalo said he would call me back one the loan was approved. I did not hear from Kalo again at all Friday. I then called on Saturday and spoke to the internet sales consultant David McBride. He apologized saying he thought that Kalo was going to call me back. I advised that he never did. David McBride said he would call me back Saturday by end of business day and that he would have the loan person for Jim Ellis Chevrolet call my or my mother back.

No one ever called us back on Saturday. On Sunday, we went to look for another Lexus and my mother found a 2008 Lexus and purchased the vehicle the same day.

It was not until Monday did Kalo Brantley contact us asking if we were still interested in the Lexus RX350. We applied for a loan on the vehicle on Thursday March 24th. This was the worse service I have ever experienced. Kalo Brantley and David McBride was told that we wanted to buy the Lexus and that my mother was driving over 2 hours to come and pick up the vehicle. Not only did they not call like they said they would, but they placed blame on each other from David McBride saying Kalo Brantley was supposed to call me back to Kalo Brantley saying he was really busy and had a lot of people at the dealership to blaming the loan person as being too busy or leaving early for the day.



We committed to purchasing the Lexus and Kalo was telling us he would call us back but never did or how busy they were. We had filed out all the paperwork and was waiting for a response on approval but never received it. The customer service of Kalo Brantley and David McBride was horrible. Not only did it disappoint me but also disappointed my mother who drove up to Atlanta to purchase the vehicle. These two people who are in sales should find another job because they provided such horrific customer service. They lost a sale for the Lexus and also lost a customer to any Jim Ellis dealership. Not only did they lose the sale, and business but I will let everyone know how terrible the service is and how horrible we were treated.

I went to get my driver side power window repaired and it was an one (1) hour wait, but it was worth it. Jim Ellis Chevrolet staff are great! They have great smiles and great service. DKPD has done great police services in their area. Keep improving!