Michaels - The Arts & Crafts Store

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Kelsey in the framing department is excellent!!

I have been coming to Aaron Framing in this Michaels store ever since I moved to Atlanta. Kelsey is lovely, so well versed, always helpful with suggestions and an excellent eye for bringing out the best in the picture. She is a delight and very professional

This is the go-to place for all things crafty or homemade. Not sure framing offers best deal but it is offered. Great spot for unique gifts, too.

It is always a hit with the kids. We have never failed to come back with a new project to keep us busy.

I went in just looking for some basic outdoor fabric and found a very helpful staff and a few other gift items for Christmas.

Amanda helped me originally in the framing department, and she was delightful--an asset to the company. She knows her stuff, and in my estimation, should be the manager here. To be fair, my order was originally placed at the end of July, and it took me a while to get the photograph just right, having learned photoshop in the interim since placing the order. I DID stop by to let Amanda know to take my order off of the schedule, being sensitive to their scheduling. When I brought the print in last Saturday, I had just called to confirm that Amanda was working. The African American receptionist there is extremely rude and abrupt, and nearly every time I've called, she has cut me off while I was talking to put me on interminable hold, or given me erroneous information about whether Amanda was working or not. Knowing this, I literally walked out the door immediately, and was there in less than 10 minutes, by which time I was told Amanda wasn't working. Frustrating, because I trust her, and didn't want to work with anyone else. There was a nice heavy set black guy who took my artwork, and checked with Dawn, the manager to see if they could fit it--I didn't ask for it right away, but he seemed to think I might be in a hurry to get it back, as I had explained that the frame should already be ready for the artwork to be installed. Dawn said they would try to get it done that day, or they would have it done by Sun. Great. I asked if they would call when it was done, and she said they would. Something told me they wouldn't, given how hard it is to get through to a person in the framing dept. with the laissez faire attitude of the receptionist, and the fact that there is seemingly a shortage of staff in the framing dept. I was right. Nobody called me. I called on Mon. because I had told my client it should be ready by Tues, giving myself a couple of extra days. Dawn said it was ready. I took a look at it, and after all of that, had refit it myself because there was trash all inside the glass. Dawn was aware of the problem fitting it dust-free, and said it would be a few days until they could refit it. When asked if they had used the air compressor (found in every frame shop I've EVER worked in) to spray air onto it to remove the dust she said they didn't have a one--unimaginable in an operation this size. I worked in framing for over 20 years at much smaller places than Michael's, and never, EVER worked anywhere where they did not have an air compressor. It's frankly unimaginable in framing not to have one. Pressed for time, I got my fitting fee refunded, and took the piece home myself to refit. Heck, even WITHOUT a compressor to blow the dust away, I did a better job…!



The aforementioned receptionist at this store is a piece of work, and deserves particular mention. It was obvious from the very first interaction I had with her that she had an axe to grind with me. The topper was the Sat. I came in there at 3:40 after having just called to confirm Amanda was working, only to be told she was not when I got there. The receptionist obviously knew my voice, as she demonstrated the following Mon. when I called to ask for Dawn, who was not working, and as I hesitated when I struggled to recall Amanda's name (I have trouble remembering names), and she said, "You mean Amanda?" I knew right then from the fact that she knew who I was calling for that I had somehow irritated her, and made a mental imprint with my voice, although for the life of me I can't figure how. At any rate, she had a penchant for putting me on hold, necessitating my calling back, again and again, just to get a person on the line. She is the primary reason I will not be returning to Michaels. She is not doing Michaels any favors as the first voice one hears when calling there. She has a bad attitude, and is obviously a might vengeful when she doesn't like someone for one reason or the other.

I had been going to another art-supply-only store to get my art needs met, but a trip to Michaels around the holidays opened my eyes to the fact that they are much larger and offer just a great a selection--with some more creative ideas--than the place I went to before. I think this will be my new place for art supplies.