Thai Heaven 2

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This was my first time trying this place out and it will also be my last. I came in a little after 8pm on a Wednesday night to place a small take out order for 2. Upon entering I was impressed by the atmosphere of the place. Good thing as I got to enjoy it for about five minutes before anyone acknowledged me. I stated that I was placing a take-out order and was given a menu. I sat near the door and looked around a bit more and noticed the place empty other than a party of maybe 15. They were just casually talking having already placed their orders.



This is a large place with room for many, many others so this shouldn't be too big a problem. I look the menu over for some time and make my decisions. I go to the front desk again and wait... again. Another nearly ten minutes this time for the same hostess to ask if I am ready. I order an appetizer, a soup, and two entrees. I then take a seat at the bar to wait for my food. as I do I see servers begin to bring out food to the party of 15. Time passes as I wait and a few other guys come in and sit at the bar. they are greeted and asked if they would like to order.



A couple comes in and is taken to a both. Its been about 20 minutes now and no more food is going to the large table. The three guys at the bar now have their drinks and one has his food order. I continue to wait at the bar. Not being asked if I would even like a drink while I wait. It's been about 35 minutes now and another group of 10 or so comes in to ask to eat outside. Arrangements are made with tables on the patio and they are led to their chairs. I manage to make eye contact with the hostess that took my order some 40 minutes ago and she says that they are just waiting on my order of salmon.



I think that a piece of fish shouldn't take too long to cook and continue to wait. And wait. And wait. Another 20 goes by and finally at round about the hour mark from when I placed my order the hostess returns with my order. At this point I am frustrated, tired of being here and being ignored, hungry, and just want to go. I pay and leave.



After a short less than ten minute drive home I open my bag to find even more disappointment. The Singapore noodles look and taste almost as good as what I normally get from a local Chinese take out, only at three times the price here. The Thai basil rolls are spectacularly bland. The honey salmon is overcooked (seriously?) which was attempted to be covered up by drowning it in sauce. It also came with about a small ice cream scoop of overcooked white rice. And my Tom Yum soup.... no where to be seen. So, I decide to give them a call and speak to a manager to let them know that they really messed things up tonight. My career deals directly with restaurants and I know they need to know when this sort of thing happens.



So I call and the phone rings about five times and goes to a voicemail that is full and hangs up on me. I call again and on the third ring the a man picks up. I ask if I can speak with the manager on duty and am told to hold. The hostess now comes on and asks if she can help. I restate that I am looking for a manager and she says that one is not there. So, I ask if anyone is in charge and may I speak to them. She says that she guesses that might be the next in charge. Rather than waste any more time I ask when someone actually in charge will be in and am told to call back in an hour. Abou to make that call now.



So, unless you enjoy such horrible service, take-out level food at three times the price I recommend that you do not patron this establishment.