United States Postal Service

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**FYI this facility is getting ONE star only because I have to.**
They really need to get a whole new staff, management included or just closed this location. The staff -managers included really go out of their way to tell you what they CAN'T do , they don't listen, I was constantly cut off in mid sentence while trying to explain my situation. I called to speak with the Manager Jose Smiley and he's no better. So I guess the saying is true, "A staff is only as good as it's leader." I agree with the previous customer (Richard Jones) they tell you they're going to "check into it" and call you and you never hear anything. Cynthia is the ONLY employee in this facility that is putting in work and willing to help the customers no matter what all the others try to avoid it as much as possible. I even saw an employee on her cell phone and when a customer approached the counter she yelled "be right there" got up and went some where else in the back to continue her conversation. I've had other packages delivered and I've received -but when I enter the tracking number they still show not delivered. Somebody's not doing their job and it shows and the customers are paying for it!!! SHUT IT DOWN!!!

I would definitely say that this is about the sorriest facility with most tired mail carriers because I purchased an item from Undergear on Feb 1, 2013. It's Feb 13, 2013 and I call UG to find out where my product is. They tell me it was delivered to my home address on Feb 8, 2013, and I'm like no, it wasn't, I was home, I checked my mail, nothing. I was given the Cascade post office phone number and called 3 separate times to find out what was going on with my package. I was told that it was attempted twice and I told this Darrell, Durrell, that no one came to the door, no on rang the doorbell, no one left a notice, and there are 2 people in this household, so someone, at some point, would have caught this delivery. It's a pair of underwear, which I have purchased before with no problems. They do not call back when they say they will, they rush you off the phone without asking your pertinent information, and no one seems to know that is going on, I feel like the scene in the 21 Jump Street movie where the black chick tells Jonah Hill / Channing Tatum they are finger-poppin' their asses. No wonder post offices are being closed and downsized if this is the type of service the general public is receiving!