Club Pet Resorts, DIA

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Dropped off two totally healthy and happy dogs on Friday - picked up two inured, medicated and stressed dogs on Monday.



Both of my dogs were apparently injured while in the play yard. You can view the play yard 24/7 and quickly realize that the number of dogs in there is too difficult to manage with just one attendant watching. I get it - dogs play and accidents can happen. What I can't fathom is that both dogs getting injured on two separate days with out a SINGLE attempt to notify me. Furthermore, both dogs were given veterinary care without my consent when a simple phone call would have been completely appropriate. At the time of pick up - the staff's handling of the issue was completely unacceptable with one staff member snickering / smiling at us. We asked for an incident report for both dog attacks which were not completed and would have to be emailed to us.



Additionally, we paid for the top of the line 'penthouse' accommodations - I can only imagine what kind of care would have been given for the lesser classes of dog care boarding.



Both dogs have required a vet follow up after pick up.



So lets break it down:



- No standardized escalation protocols for injuries

- No communication in case of dog bites or other incidents

- No approval from the pet owners for any medical care to be administer

- The vacation report card made it sound like they had a blast - despite both of them getting bitten by another dog at the facility



Club Pet DIA needs to enable some strict protocols and procedures to handle incidents to include proactive owner communication.



But hey - don't take my word for it...check out this link:



http://origin.9news.com/news/local/article/285572/222/No-charges-in-case-of-dog-that-slept-in-own-feces



Pet owners and lovers stay clear!

So - the staff are indeed nice - but I dropped off two lovely Alaskian Klee's on Friday - and picked up to wounded puppies today.



Zero phone calls before they were treated for medical care. No documentation on what happened. They have a very vicious dog during play times that they have not identified. BOTH our puppies got injured in a 3 day stay.



They were very 'matter of fact' over the issue, no documentation provided and no clue what happened. We use their premier service ($$$$$) and still couldn't avoid our puppies getting hurt.



Maiya was attacked, likely on the play yard - but having watched the cam's many many times, the attention in fractured at best.



BEWARE --- DO NOT BRING AN ANIMAL YOU LOVE HERE. If I could post pictures I would - horrible event and I am only so sorry for the person who uses them with out proper caution.



Also, the Vet is a mobile vet from Denver, NOT on staff or available immediately - he is a mobile provider (who is quite good).



The documentation process, with how long it takes to get checked in, should have been quite full some in an event like this.



The manager on duty, was evasive and wouldn't provide us any documentation about incident or give us any indication of how it happened.



We took both puppies to the Vet today, and they actually have more abrasions than Pet Club Aurora said they did -- and the vet (no there vet, did indicate it was a larger dog attack).