Community Health Center

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CLOSED NOW - Opens at 9:00am

I scheduled an appointment in person at this clinic on 2/26/13 for medical (high blood pressure).I prepaid $50.00 on this same day because their policy is to pay $25.00 to schedule an appointment, and $25.00 at the time of visit. On 2/27/13, when I showed up for the appointment I was informed that I would be only having blood work done today. I explained to the nurse that I needed my medication immediately because I hadn't had it in some time but could not afford to go to my primary doctor because I am currently unemployed. I also explained to her that I have been having headaches and blurry vision due to my hypertension. She at that time walked me out to the receptionist who explained me that all they could do was blood work on today and I would have to schedule another appointment, and pay an additional copay to see their doctor. I then explained my situation again to her. I asked for a refund due to the fact that no services had been rendered. After being shuffled around I spoke with a gentleman who I'm assuming was the office manager who told me with no concern or compassion that no refund would be given. He stated that it didn't matter that I didn't see the doctor nor have ANY services at all they have a no refund policy that he was going to stick to. I asked if I could speak to the doctor and he refused to let me. He told me I needed to go to the emergency room because of my symptoms. (and create yet another bill which I can't afford to pay). Now I fully understand policy and procedures, This is why I asked to speak to the doctor on staff. I refuse to believe that any medical doctor would let a patient walk around sick if there was something they could possibly do to prevent it. Let me remind you at this point as I did in the beginning of my post that I pre paid for this appointment. Even more of a reason to let me at least speak to the physician. I couldn't understand why no one there was the least bit concerned about my health and trying to come to reasonable resolution or give me my money back since I had only sat in their waiting room area. This is the epitome of POOR customer service and people not caring about people. In the past I worked for doctors for almost 20 years and not one time no matter how busy our office was did the doctors that I worked for refuse to speak with a dissatisfied patient. (or a patient with high concern about their health/well being). I don't usually write reviews, even when I get bad service. I usually just stop going to the business, but this one I could not let go as easily. This is not a bad meal or slow service,this is my health! Of course I will never go back to this place again, and I advise no one else to either! I give this place no stars!!!!