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L
lifequest21

06/28/2012

Provided by YP.com
I have been going to see Dr. M...

I have been going to see Dr. Martin for the last two years for primary care only and was ok with the services. The first incident I had was trying to get my FMLA paperwork completed by the doctor - he went out of town and didn't complete the paperwork or give to anyone else and then it took 2 more weeks just to have a nurse complete it after calling ME for the details.

Then, the last straw!

I called their office at 10:30 while I was on the way to my 10:45 a.m. visit and stated I MIGHT be 5 minutes late. They informed me at that time that if I was going to be more than 15 minutes they had the right to reschedule my appointment - no problem I thought. I signed into their facility at 10:51 according to their clock - it took me longer because there was no parking and I had to drive around a while to find a space. The place was crowded with people. I sat there for 25 minutes after they took my payment and no one was left in the waiting room so I asked how much longer it would be - I was told the Dr.'s nurse should be with me shortly. 10 minutes later the nurse comes to get me, takes my vitals and tells me it will be a while. So I wait another 5 minutes (now having been there 45 minutes total) and asked the nurse how much longer she thought it would be - she didn't know. I asked what the hold up was and I am told that I must have been signed in late so she went ahead and took the 11:00 appt in before me and she didn't know when the doctor would get to me. I saw when the 11:00 checked in and she was there AFTER me! I asked to speak with the doctor for a split second and was told there was nothing the nurse could do. I then asked for the doctors email and was told by 3 different people the doctors don't have email - what, do they send notifications to him via telegraph? GIVE ME A BREAK and a point blank lie! So rude - I will never go back! I have never been treated like this at any medical clinic and can't believe that people are willing to go there when the staff is so rude.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Payment method
visa, master card, check, debit
Neighborhood
Westgate
Amenities
Labs, xrays, EKGs, lung function testing, weekend urgent care hours are available at our clinic.
Categories
Sleep Disorders-Information & Treatment, Physicians & Surgeons, Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Sleep Disorders
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