Alward, Ian, MD

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I have been going to see Dr. Martin for the last two years for primary care only and was ok with the services. The first incident I had was trying to get my FMLA paperwork completed by the doctor - he went out of town and didn't complete the paperwork or give to anyone else and then it took 2 more weeks just to have a nurse complete it after calling ME for the details.

Then, the last straw!

I called their office at 10:30 while I was on the way to my 10:45 a.m. visit and stated I MIGHT be 5 minutes late. They informed me at that time that if I was going to be more than 15 minutes they had the right to reschedule my appointment - no problem I thought. I signed into their facility at 10:51 according to their clock - it took me longer because there was no parking and I had to drive around a while to find a space. The place was crowded with people. I sat there for 25 minutes after they took my payment and no one was left in the waiting room so I asked how much longer it would be - I was told the Dr.'s nurse should be with me shortly. 10 minutes later the nurse comes to get me, takes my vitals and tells me it will be a while. So I wait another 5 minutes (now having been there 45 minutes total) and asked the nurse how much longer she thought it would be - she didn't know. I asked what the hold up was and I am told that I must have been signed in late so she went ahead and took the 11:00 appt in before me and she didn't know when the doctor would get to me. I saw when the 11:00 checked in and she was there AFTER me! I asked to speak with the doctor for a split second and was told there was nothing the nurse could do. I then asked for the doctors email and was told by 3 different people the doctors don't have email - what, do they send notifications to him via telegraph? GIVE ME A BREAK and a point blank lie! So rude - I will never go back! I have never been treated like this at any medical clinic and can't believe that people are willing to go there when the staff is so rude.