Apartment Experts North

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Donavan Rich - Literally a miracle worker and an expert of all available properties in Austin.

Most importantly, he was able to help me get approved for several properties within the last several years with my prior credit and rental history challenges

ABSOLUTELY THE WORST REAL-ESTATE AGENCY IN AUSTIN! They don't have your interests at heart or even on their mind. One of their realestate agents (BRANDY was her name) hung up on me because she didn't want to help me find something in the price range I was looking for. I'm sorry you're company and you're employee were too lazy to help me, because i've leased an apartment with another company and they got paid, not you. When a person calls about a particular unit in a particular area that you've posted and it's within my price range, why are you telling me you can't help me in my price range. Liars and thieves and to top it off, they're rude!

Letter sent to our locator:



Just a note to let you know we have withdrawn our application at Tintara. Contrary to your opinion, this was, indeed, an inordinate amount of time to approve anyone for residency.



1. Viewed apartment on April 20.



2. Completed and faxed all applications by April 25.



3. Sent all required documentation in by April 28.



4. Spoke with "manager" Nick who said he would call me by 11 am the following day and if he didn't, I was to call him.



5. Waited until 4pm, called back, found out he had left for the day.



6. Casey informed me he would be in at 9:00 the following morning, she would meet with him immediately and call us by 10 am. No call.



7. By 3pm I called AGAIN. Was given a snitty attitude by Nick who informed me he said he'd call at 11, but not necessarily to give us status on the apps. What for, then? To discuss the weather???



8. May 6 XXXX needed a copy of the paid off debt letter, called Casey who said, "Oh, by the way, you're approved." That's nice. WHEN WERE YOU PLANNING ON CALLING US??????



So this process took from April 20 to May 6, 16 days -- and could have taken longer had XXXX not called THEM! That is NOT a reasonable amount of time.



We applied to another complex, one you had nothing to do with, and were approved within 45 MINUTES.





Just a heads up: Not everyone who lives in an apartment fell off the pumpkin truck. Some of us know what is reasonable in the application process and what is not. We also know an assertive locator when we see one, and unfortunately, you could have intervened here and made a commission. As it was, you chose to tell me WE had "unreasonable expectations". I don't think so. If I were you, I wouldn't refer anyone to that complex as it is "managed" by a totally incompetent and rude person. All you have to do is check ratings on Google and Yelp and you'll see we are certainly not the only clients who have fallen victim to this idiocy.



Thanks for what you tried to do.

I would find another locating service !! Not thinking one could actually be bad at apartment locating, I too used Tisa Austin. TERRIBLE EXPERIENCE !!! We requested the domain/domain area, gated community, and a decent area of town. I also chose to do everything online as I had a deadline approaching quickly. She produced some options which were nothing even remotely close to what I was looking for. After trying again she gave me some better looking options. When I asked her the address she just told me "north austin right near the domain." Then explained why she couldnt give me the name of the apartment or the addresses. Only pictures, listed amenities and floor plans. I trusted in her to do her job and submitted application and fees to the complex I picked out of 4.

After paying for app and move in fees and being approved for move in, I was then asked to approve the lease and given a date to sign the lease and move in. I sent my room mate to sign the lease. She did.

Upon move in I came to the realization that the property was not gated. The property is not in OR near the Domain. The property is in Pflugerville! Not even Austin. Also Im not really sure what Pflugerville is like but it doesn't seem like Im in the greatest part of town... All in all this has been a horrible experience and for the most part is due to my decision to use Tisa with this apartment locating service. Not to mention she is rude.

DONT do what I did!! Way too many options out there to use instead. Good Luck!

HORRIBLE! I got stuck with Tisa Austin and had one of the WORST experiences in customer service. Everything was ok at the beginning but as soon as i decided on a place and sent out my paperwork and a money order everything went to hell. I faxed my paperwork and got a positive receipt for delivery. Late in the day she emailed me saying the apartment didn't get my app and that they'd hold it till the next day at noon. I admit I freaked out because it looked like my social was compromised and I was down a good chunk of money. I admit I was not happy and I asked if she was conning me. She immediately called to reassure me that everything was ok. I tried to fax to the number again with a more reliable fax from web provider. Every attempt failed. I tried to contact both her and the apartments early the next day with no response. She finally called me at 3:30, HOURS after the apartment said they'd hold the unit and with hardly ANY time before they closed. But she didn't really call about the apartment, she started SCOLDING me about me freaking out over the idea of having my social compromised. SORRY BUT my SSN being STOLEN is NOT a small deal imo. She kept basically calling me out that I had no reason to freak out and that she was working to get things settled. She still has yet to call me today and this all went down 2 days ago.



Unprofessional and immature.

Steve Weeden was so helpful with every aspect. From helping me find the perfect place to answering any and all my questions! Even after I had moved in. I wouldn't go anywhere else for help and I recommend him every chance I get.

Desiree Rico is AWESOME !!! She was super cool and made finding an apartment an enjoyable experience. She made sure that I had the the criteria I wanted and narrowed the choices down to 3 so we weren't wasting time running all over Austin. She found the apartment of my dreams and I'll be moving in soon. Thanks SOOO Much Desiree !!! I'd gladly recommend you to anyone looking for an apartment. You Rock !!!

Nick Ulrich. is. the. man! Period. Seriously though, Nick from Apartment Experts has been nothing but a stalwart professional since our first encounter a little over a month ago. I will be going to UT for grad school in the fall, and I wanted to beat the summer rush to find a decent place before they were all snapped up. I consider myself to be a fairly easy going person, but I was getting frustrated by Austin Craigslist ads. On a stroke of luck, one Friday night I struck up an email exchange with Nick via an Apartment Experts Craigslist posting.



Nick, sensing my frustration, offered to have a phone conversation with me the very next day. While his demeanor is laid back, it was clear to me that he knows the landscape of rentals in Austin like the back of his hand. He quickly and adeptly made himself aware of my situation (why I was moving to Austin, how much I was hoping to spend, what kind of apartment I was looking for - I was looking for an apartment I could afford on a grad student budget, preferably with hard wood floors and on-site laundry, that was a shuttle ride from campus. He then sent me a follow-up email within 24 hours of our first conversation with three options of apartments he thought we be a good fit for me - for those of you not keeping track, it was a Sunday!



Nick helped me to find a great apartment complex which I agreed had apartments with all of the things I asked for, in a great neighborhood. He then went out of his way to keep in touch with the apartment management to make sure I got the number 1 spot on the Wait List - which landed me the only efficiency up for grabs from the complex in August. He seemed to have a great working relationship with the apartment complex.



Now, with the stress of finding a place off my shoulders, I can relax and enjoy my last summer of freedom. I recommend that anyone who is moving to Austin give Nick Ulrich a call. I'm really excited for my upcoming move, and you better bet I'm buying Nick a beer :-)

Thank You Nick! If you’re looking for an apartment in Austin, choose “Apartment Experts” and ask for NICK ULRICH. He has helped me find 2 apartments over the years and has always been professional.



The first time I called Apartment Experts and spoke with him I was already stressed beyond belief about relocating and finding a place in time. With his distinct, easy-going Texas accent he said, “Well, don’t you worry about a thing! We are going to find you a place. You just list off what you’re looking for and I’ll get to work!” I knew I had the right guy for the job. The first agent I contacted there (and you know who you are-agent with no commission!) told me I was conducting my search too early in the year and seemed to respond to my requests at a snail’s pace. Nick listened to what I wanted, started working immediately and my “too-early” search was over within a week. (No joke)



Each time, he exhibited patience and understanding when it came to the very specific needs I wanted in an apartment. My boyfriend and I thought we had a very specific idea of where we wanted to live in Austin. Nick showed us what we were asking for and then showed us 2 apartments we hadn’t even thought of. We actually went with the one we hadn’t thought of! Nick was more than generous with his time and was able to meet us at various locations around the city. Needless to say, I can fully recommend Nick Ulrich. When you call him, be prepared for a friendly voice, thorough questions (bring your wish list) and quick results. When you meet him, be prepared for a big Texas grin, laid-back style and the laugh lines to prove it.



Overall, a 10/10 experience.

After searching for an apartment on my own in the past I decided to try using an apartment locator this time around. I had the pleasure of getting to know, and work with Kendra Werner who was very knowledgable of the properties here in Austin. I told her exactly what I was looking for and she provided a list of places that all fit my budget and style. I ended up leasing the first place that we looked at because I lvoed it so much! I am now settled into my apartment and couldnt be happier with my decision! Thank you Kendra for making my moving experience so easy!

Lori Roos.

I needed a cheap apartment/condo in the UT campus area.

Lori checked out several places with me, answered all of my questions, and was very understanding throughout the whole process.

The whole thing would have taken a day or two, but I was very hesitant to sign a place right away until I knew all other options had been checked off.



Lori knows what she's doing and how to do it.

She listens to her customers and gets them what they want. She was patient with me until the end.

I have already referred a couple of my friends to her.

Lori goes beyond the call of duty to serve her customers.

I went to Apartment Experts North and met with Yvette Taylor. I explained my situation which was time sensitive and the obstacles she would face. She immediately started calling places and then we went out looking at different properties. Within a couple of hours she found me a place to live. She was (and still is) awesome. I highly recommend you contact her, she is the best. My heartfelt thanks to Yvette.

Nick Ulrich IS an apartment expert!

I needed an apartment right away and met with 2 other locators . They both showed me a bunch older looking properties in areas I didn't want to live in. I decided to make one more call and got Nick. He asked me a few questions and the next thing I know he meets me at a beautiful new property at a great price a few miles from my work. The entire process took only about an hour and a half before I was approved, and I love my apartment. Nick is just good at what he does. Thanks Nick!

Mike Short

THANK YOU!! Nick Ulrich did a wonderful job helping me find my apartment. He even met with me on a Sunday to start weeding out apartments that were in my price range and was very helpful making all the calls for me. The one thing he did that put the icing on the cake was picking me up from work to go look at the apartment, knowing that I didn't have a car and the PT system can get hectic. I will definitely look for him again when I am in need of relocation of living!! FIVE STARS!!

At the time I was living in Oklahoma City, OK. I went down to Round Rock, Texas for a couple of days to look for a place to move to. I looked at over ten apartments and townhomes and was not satisfied with what I have found. I had to fly back home empty handed. It wasn’t until I meet Nick. Nick was quickly able to provide me a list of apartments and townhomes that fitted my needs. If I had a question or concern about the listing, Nick was able to respond very quickly via email and phone calls. He made this whole process very easy especially when I’m hunting for a place to live from another city. I was able to find a place and finished all the paper work within 3 days! Thanks Nick!

It was an absolute pleasure to work with Nick Ulrich. He is extremely helpful and his wealth of knowledge and down to earth nature makes working with him so worthwhile. It has been a long journey for me to finally realize my dream of making a life in Austin (about 5 years in the making) and it has also been a long journey to finally have and find my own home again. Nick made the process wonderfully effortless and he was exceptionally accommodating and understanding. He helped me with my credit report and took the time to get to know me and what I was looking for in a new home. He made me feel very comfortable and putting down a deposit on my new home brought me a sense of relief and freedom that I haven’t felt for quite some time. I am so grateful to Nick for helping me step into my new life, my new home and for helping me gain a new lease on life that means more to me than I could ever express in words. I would recommend Nick Ulrich to all of my friends, family, coworkers and acquaintances, all the while shouting from the rooftops, “Nick is wonderful, and he will do everything he can to help you find the home you have been searching for.” Thank you again for all that you have done for me, it is so greatly appreciated. -With Greatest Sincerity and Gratitude, Niechele Marie Gambill

Nick Ulrich is extremely helpful! I am moving from out of state & had a lot of anxiety about finding & renting an apartment essentially “site unseen”. Fortunately, Nick was the first person I called & he immediately did what he could to help me feel at ease. Nick took the time to get to know me on a more personal level, which made it easier for him to find the perfect location for me. I wasn't sure what I wanted at first, & Nick had the patience to help me figure out what would work best to fit my needs. He did several searches for me until we found a place that I liked. When it came time to apply, Nick brought all the necessary details to my attention to help insure my application approval. As a result, I was approved for the first place I applied for. I absolutely could not have done this without his help. Highly recommended! Thank You Nick!!