Austin Shoe Hospital

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CLOSED NOW - Opens atTomorrow 7:30am

I'd give zero stars if possible. I paid over 300 EUROS for a pair of shoes this facility completely ruined. I bought these shoes specifically for the color, a gorgeous light brown leather which was destroyed and dyed over black. When the shoes were picked up and the error was pointed out, they argued about dying them black at pickup. I called and explained again what they did, they agreed to take them back and fix them as "someone misread their handwriting on the ticket" and return them to their original state. Not only did they not do this, it took them over SIX MONTHS to return them damaged. Six months go by, and they "forgot" about them (their words). My shoes were not only ruined, but they were returned damaged. The damage:

- Color completely ruined and dyed over. 100% Italian Leather cheaply dyed black

- A large hole was punctured into the zipper of the right shoe with a large safety pin. 100% Italian Leather

- There is more scuffing on the right toe then they went in with